Provider Services Coordinator I - Memphis, TN

Unified Health Services LLC•Memphis, TN

16h

About The Position

Purpose of job: To put back into processing all assigned invoices needing client support and/or assistance. To notify clients of what support and/or assistance is needed so processing of invoices can resume. Manage daily activities as directed to meet and/or exceed performance targets

Requirements

High School Diploma required; Bachelor's degree preferred.
Ability to build trust and relationships over the phone.
Agile and critical thinker with ability to forward think and problem solve.
Basic computer skills and proficient with Microsoft Office applications.
Knowledge of the worker's compensation payor system and claims processing methods.
Knows when to escalate a critical issue.
Carefully reviews and checks the accuracy of information.
"Can-do" attitude.
Ability to manage multiple projects simultaneously.
Strong customer service skills; ability to respond in a prompt, efficient, and professional manner.
Controls his/her response when criticized or falsely accused by a client.
Ability to learn and apply knowledge of new programs and procedures quickly.

Responsibilities

Prepare, review, and distribute reports for clients notifying them of where their support and/or assistance is needed.
Process responses from clients accordingly.
Develop solid working relationships with clients.
Speak with clients as needed to escalate and resolve issues.
Speak with clients to provide education or clarification on processes or reports, and answer questions.
Develop and maintain a solid working knowledge of client systems, processes, and practices.
Update UHS applications and systems as needed and directed to document activities.
Communicate and cooperate with other UHS staff as needed to accomplish duties.
Provide feedback to company on methods to enhance service delivery and job function.
Complete assigned duties and tasks and to meet job objectives, goals, and targets.
Develop and maintain a solid working knowledge of company processes, practices, and product's.
Train others as directed.
Other duties assigned.