Provider Service Representative

ARMStrong Insurance Services • Itasca, IL

11d • $15 - $18

About The Position

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process .

Requirements

• High school diploma or equivalent required; college coursework preferred.
• Strong verbal communication skills and phone presence.
• Attention to detail and proficiency in note-taking and database entry.
• Must maintain professional demeanor and confidentiality at all times.

Nice To Haves

• Prior experience in medical billing, insurance, or collections is a plus.
• Basic understanding of healthcare and insurance overpayments preferred.

Responsibilities

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• Respond to provider emails and voicemails throughout the day.
• Handle verbal and written provider disputes or refund information requests.
• Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Benefits

• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED