PROVIDER SCHEDULING SPECIALIST

Seattle Indian Health Board•Seattle, WA

63d

About The Position

The Provider Scheduler, working under the functional guidance of the Director of Clinic Operations carries out daily schedule templating, Epic scheduling decision tree and manages the master provider schedules in collaboration with the clinical team.

Requirements

High school diploma or equivalent and 2 years experience in healthcare scheduling or other high volume scheduling environment.
Familiarity working with diverse communities including American Indian/Alaska Native (AI/AN) population and a desire to serve our population.
Must have 2-5 years related health care experience, including experience with health care clinical and/or revenue cycle systems.
Understands and applies knowledge of medical practice operations, scheduling and the specifics of Epic and Cadence functionality.
Ability to manage multiple tasks simultaneously, set priorities, and understand the enterprise environment and competing priorities in conjunction with developing/meeting project goals.
Can work independently as well as collaboratively with team members, building strong working relationships.
Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy.
Effectively communicates with colleagues at all levels of the organization, including clinic staff, leadership, and providers.
Commitment to high-quality customer service.
Proven organization and analytical skills.
Demonstrated ability to identify problems and follow through until resolution.
Exhibit sound and accurate decision-making and serve as an expert resource for problem-solving.
Independently motivated and a self-starter.
Remain flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity.
Able to quickly learn new processes and procedures.
Excellent written and verbal communication and presentation skills. Able to communicate technical information in lay terms.
Experience with Epic, computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required. Experience with MS Visio, SharePoint, and other healthcare information systems a plus.

Nice To Haves

Epic Certification desired, but not necessary
Experience in a FQHC setting preferred.
Experience managing provider schedules a plus.
Willingness to complete Epic training and certification.

Responsibilities

Provides support for a template, decision tree, and room assignment management:
Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques:
Identifies and completes necessary modifications to master and daily templates, and decision tree build to meet client requests.
Collaborates with clinical staff to ensure appropriate daily staffing levels required to meet the needs of our relatives.
Consistently meets or exceeds Service Level standards when resolving requests.
Independently carries out project work and meets all project deadlines.
Participates in the development and implementation of the design of daily schedules, templates and Epic decision trees that enhance patient access and scheduling workflows.
Documents and revises technical and operational standards, functionality, workflow, and other system requirements.
Analyzes available reports and data to proactively identify areas for improvement on measures of access and capacity and makes recommendations to the department leadership.
Performs that role of a business analyst working with enterprise technical teams to determine the appropriateness of change requests in the system including Visit Types, Referrals, and other changes to the system as requested.
Completes all required training as needed to maintain the appropriate template builder access in Epic and to meet requirements of the work as dictated by department leadership.
Participates in other responsibilities, projects, committees and meetings as assigned.