Provider Scheduling Coordinator

Cahaba Medical Care • Centreville, AL

67d

About The Position

Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, Chilton, and Wilcox counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Requirements

• Bachelor's Degree in Business Management, Supply Chain or Logistics Management or other related field. Relevant work experience may be substituted for educational requirement.
• Minimum of three years of experience in a medical office setting with experience in provider scheduling.

Nice To Haves

• Exceptional organizational skills, particularly in the areas of planning, coordinating, communicating.
• Demonstrates good judgment and maturity, working collaboratively with team members and providers.
• Demonstrates proficiency in Google Suite applications.
• Extensive knowledge of provider visit types, sequencing, and cadence.
• Excellent written, verbal, and listening skills.
• Knowledgeable about physician and facility contracts to apply working knowledge to scheduling initiatives.
• Able to work effectively under pressure.

Responsibilities

• The Provider Scheduling Coordinator is responsible for daily management and compliance of provider schedules.
• Primary responsibilities include establishing master schedules, auditing, reporting, and communicating to downstream stakeholders to ensure proper scheduling and utilization of providers.
• The Provider Scheduling Coordinator is not only responsible for alignment of schedules within the CMC practice but with hospital organizations where the providers are credentialed.
• Creates Master schedule for CMC providers, includes daily schedule, call rotation, hospital coverage, procedural assignments, ambulatory coverage.
• Audits schedule to ensure appropriate provider coverage at all hospital, procedural (including testing), and practice locations.
• Implements and communicates schedule changes as necessary.
• Confirms with operational leaders about changes made to ensure necessary operational support.
• Ensures provider schedules align with stakeholder entities (ED, procedural/testing departments and hospitals).
• Consults with other scheduling coordinators to ensure accuracy and appropriate awareness.
• Reassigns providers based on unexpected changes.
• Works with stakeholders to modify schedules and communicate changes to all affected parties, including peer hospital groups.
• Compiles and reports data on current schedules and proposed schedule changes.
• Produces reports that depict clinic operations.
• Uses data to substantiate changes or modifications.
• Confirms with leadership changes or modifications made.
• Participates with clinic leadership in provider schedule design; creates staffing rules and templates for each provider.
• Serves as subject matter expert (SME) on various committees and task forces.
• Provides knowledgeable insights on CMC manpower allocation for physician services.
• Maintains the provider directory and provider assignments that transcribe to the master scheduling process.
• Modifies assignments when necessary.
• Serves as a liaison between CMC clinics and IT department regarding scheduling related systems requests.
• Ensures EMR (Athena) is aligned with scheduling templates (system name).
• Troubleshoots defects in EMR, works with IT Team on a resolution.
• Maintains in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput.
• Communicates with providers and clinic team members on template changes and availability.
• Meets with new providers and onboards them to the scheduling/assignment process.
• Confirms credentialing is completed for all new providers prior to activating provider schedules and assignments.
• Redirects providers to physician leadership when there are concerns with assignments or schedules.
• Completes all other duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees