Provider Relations Specialist

Candid

5d•$40,000 - $45,000•Remote

About The Position

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great, clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. Role The Provider Relations Specialist is a vital member of our team, responsible for delivering exceptional provider support and engagement services. This role involves handling provider inquiries and interactions through various channels, including calls, emails, and web tickets. The Provider Relations Specialist plays a key role in maintaining positive relationships with our providers while ensuring effective communication and issue resolution. This is a fully remote role and open to candidates based in the United States or Costa Rica.

Requirements

Proven experience in provider relations, customer service, or a related role
Strong interpersonal and communication skills
Proficiency in handling calls, emails, and web tickets
Excellent problem-solving and conflict resolution abilities
Detail-oriented with strong organizational skills
Ability to work collaboratively and adapt to changing business needs

Responsibilities

Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns.
Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner
Perform Case Sweep on each interaction to drive case submissions and approvals
Build and maintain positive relationships with providers to ensure their satisfaction and engagement
Efficiently manage and respond to GTM,provider and patient calls and emails
Ensure accurate and timely resolution of provider issues and inquiries
Document all interactions and maintain comprehensive records
Collaborate with the GTM team to provide support for go-to-market initiatives
Assist in coordinating and facilitating provider communication related to GTM activities
Ensure providers are well-informed about GTM strategies and offerings
Investigate and resolve provider issues and concerns promptly and effectively
Collaborate with internal teams to find solutions to complex problems
Document and analyze issues to identify trends and opportunities for process improvement
Handle MFA, Lab, Kraken & TPMX requests, Case Audits, Account Onboarding and other Support Tasks, These tasks will be routed through Salesforce Omnichannel and will have dedicated time scheduled each day to work these tasks