Remote In NE Only Data Entry

Aston Carter•Lincoln, NE

7d•$20 - $20•Remote

About The Position

We are seeking a highly motivated Provider Relations Specialist II for a full remote role. This position requires strong multitasking skills to handle 20 calls daily, email correspondence, and billing concerns. The role involves having tough conversations related to billing and will be measured on daily metrics. As a liaison between the company and internal and external partners, you will develop and strengthen customer relationships by providing timely and accurate responses to inquiries, conducting analysis to solve problems, and occasionally providing guidance, coaching, and training to associates.

Requirements

Proficiency in data entry and customer support.
Ability to multitask using various software programs, including current DOS-like systems.
Experience with billing systems.
Strong accountability, attention to detail, and adaptability to change.
High school diploma or GED is required

Nice To Haves

An Associate’s degree or equivalent is preferred.
Open to candidates with diverse backgrounds, not necessarily in insurance.
Experience is not mandatory, as training will be provided.
Willingness to learn and work independently from home.

Responsibilities

Act as the main point of contact for dental providers regarding participation status, credentialing, and contract-related questions.
Process new provider applications, credentialing requests, and changes to records.
Respond to provider and member inquiries via phone, email, and voice mail with professionalism and accuracy.
Manage queue-based tasks including provider additions, terminations, fee schedule updates, and contract maintenance.
Review and submit audits, ensuring documentation meets compliance and credentialing standards.
Support assigned groups, handling all communications and requests.
Collaborate with internal departments and network leasing partners to ensure data consistency and proper contract loading.
Investigate and help resolve complaints from providers and members, coordinating with Compliance when necessary.
Mentor peers and assist with training new hires on systems and procedures.
Attend team meetings and stay current on internal processes, policies, and industry regulations.