Provider Relations Representative

Teladoc Health

76d • $22 - $24

About The Position

Teladoc Health is seeking a detail-oriented and service-driven Provider Relations Representative to serve as the primary point of contact for our provider network. This role is pivotal in ensuring providers receive timely, accurate, and empathetic support related to weekly communications, scheduling logistics, onboarding processes, and platform access. The Provider Relations Team is the central communication hub for contracted provider inquiries, working within a case management queue to triage, resolve, or escalate issues. Success in this role requires a deep understanding of internal workflows, cross-functional collaboration, and a passion for supporting providers who deliver care to our members.

Requirements

• High School Diploma or equivalent
• 2+ years of experience in provider relations, healthcare operations, or customer support
• Strong organizational and customer service skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint)
• Experience using case management or CRM tools
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with a knack for problem-solving and resourcefulness

Nice To Haves

• Experience in healthcare, managed care, or provider network operations
• Remote work experience

Responsibilities

• Respond to provider inquiries via a case management tool, ensuring timely and accurate resolution.
• Investigate and resolve consult support cases.
• Initiate background check invitations via third-party vendor systems and monitor background check dispositions.
• Guide providers through training assessments and ensure completion milestones are met.
• Provide ad hoc support for onboarding-related questions and troubleshooting.
• Identify when inquiries require escalation or collaboration with other departments (e.g., Clinical Operations, IT, Payroll).
• Maintain a working knowledge of organizational roles and responsibilities to route cases effectively.
• Document interactions and resolutions with clarity and consistency.

Benefits

• Performance bonus
• Health insurance
• 401k
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees