Provider Relations Executive - Cigna Healthcare - CO - Hybrid

Cigna Healthcare • Denver, CO

22h • Hybrid

About The Position

This Book of Business will require travel throughout the Metro Denver area along with travel to some provider offices in UT. POSITION SUMMARY: This position is a high functioning role with account management and strategic planning responsibilities for a specific provider book of business. They are responsible for a managing a highly complex Book of Business; (i.e. Integrated Delivery Systems with valued based arrangements) engaging with providers as collaborative partners to drive strategic planning activities to improve experience outcomes while encouraging and influencing the provider/customer relationship in support of the connected care strategy. This role is external facing and supports the provider in delivering education on Cigna products, policies, procedures, collaborative programs and more. They work in partnership with matrix partners; (Contracting, Market Medical Executives, Sales, Accounts Receivable Support and more) to support provider specific and local market initiatives. This individual is empowered to make decisions as it pertains to the provider experience, is required to have local market knowledge and will contribute to building a culture of service excellence while continuously improving the relationship between Cigna, providers, and customers.

Requirements

• Bachelor’s degree or higher strongly preferred or equivalent work experience required.
• 5+ years of experience in provider relations or healthcare required.
• Excellent presentation skills and strong proficiency with speaking in both individual and group settings is required.
• Solid experience with MS Office (Word, Excel, Outlook, PowerPoint, etc.).
• Experience building strong, positive relationships with providers is required.
• Accountability through Matrix management: Works collaboratively across functional areas to improve the provider experience is required.
• Strong influencing/negotiation skills required.
• Ability to analyze and articulate service outcomes accordingly is required.
• Demonstrated excellent verbal/written, interpersonal, analytical, influential and negotiation skills is required.
• Understanding of medical insurance products, industry and associated provider issues is required.
• Ability to lead experience initiatives to drive service improvements required.
• Ability to work in a matrix environment requried.
• Up to 25% travel is required.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Accountable for the end-to-end provider experience for assigned Book of Business (BOB) (based on local market network strategy and complexity)
• Supports local market total medical cost strategies for assigned BOB
• Owns end-to-end management and execution of corrective and strategic action plans
• Leads, collaborates, and provides direction to improving the provider experience in accordance with action plans activities
• Proactively identify new opportunities and risks for providers through SWOT or competitive analysis actions
• Responsible for coordinating, directing, and implementing Service Experience Review (SER) as defined by the SER strategy
• Manage joint operating committees (JOC), including agenda development, facilitating appropriate meeting participation and follow up activities
• Facilitates education and discussion on products, quality initiatives, disease management programs, joint ventures, etc.
• Monitors internal metrics and service performance in accordance of organizational and provider specific goals.
• Proactively educate and influence policies on CIGNA's business objectives, standard operating procedures, policies and programs
• Participate in local professional associations/organizations
• Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements
• Collect, analyze, interpret, translate and distribute provider informatics with Account Management team
• Review provider reports/dashboard with individual HCPs
• Understands and applies service culture principles and methodology
• Serve in a consultative role or subject matter expert to key matrix partners
• Participates in presentations to existing and prospective providers
• Serves as advocate in external community, representing Cigna to medical societies and external provider associations.
• Convenes and participates in physician and administrative focus/advisory groups

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive