Provider Relations Coordinator (Behavioral Health/Addiction Admissions)

Renewal Health Group•Los Angeles, CA

5d•Onsite

About The Position

Montare Behavioral Health and Renewal Health Group, is a leading provider of evidence-based treatment for adults with co-occurring mental health and substance use disorders. We partner closely with Kaiser Permanente and other healthcare systems to deliver ethical, clinically sound, and client-centered care. Our culture is grounded in authenticity, accountability, and compassion-for both our clients and our team. We prioritize clinical integrity, strong communication, and ongoing professional development. Position Overview: We are seeking a highly organized and clinically aware Provider Relations Coordinator to support admissions and care coordination for Kaiser-referred members. This role is ideal for someone with behavioral health admissions experience who thrives in a fast-paced, detail-oriented environment and understands the importance of accurate assessments, payer communication, and continuity of care.

Requirements

Minimum 2 years of experience in behavioral health admissions, intake, or care coordination (preferred over general customer service)
Strong understanding of mental health and substance use disorders, levels of care, and clinical documentation standards
Experience working with Kaiser Permanente or similar managed care systems strongly preferred
Proficiency in Salesforce and/or Kipu EMR (or similar systems)
Exceptional organizational skills and ability to manage multiple cases simultaneously
Clear, professional communication skills with both clinical teams and external partners
High school diploma required
Ability to work at-least 50% on-site at our Larchmont offices located in Los Angeles

Nice To Haves

Additional education in behavioral health or related field preferred

Responsibilities

Serve as a primary point of contact for Kaiser members seeking treatment, providing guidance, support, and clear next steps throughout the admissions process
Conduct comprehensive biopsychosocial assessments for mental health and substance use treatment, ensuring clinical accuracy and appropriate level-of-care recommendations
Manage the full admissions lifecycle from initial inquiry through placement, maintaining efficiency and attention to detail at every stage
Coordinate directly with Kaiser representatives regarding referrals, authorizations, and member status updates
Prepare and submit complete admission documentation, including assessments, medical records, authorization details, and admission scheduling
Accurately document and track client information in Salesforce and Kipu EMR systems
Communicate admission logistics and clinical details with internal teams to ensure seamless transitions into care
Monitor discharges and ensure timely completion and submission of discharge summaries to Kaiser
Collaborate with leadership to maintain compliance, documentation quality, and process improvement
Uphold strict standards for confidentiality, accuracy, and regulatory compliance