Provider Relations Associate

Solis Mammography•Potomac, MD

30d

About The Position

The Provider Relations Associate (PRA) plays a key role in fostering strong relationships between Washington Radiology and the referring provider community. This position focuses on proactive service recovery, relationship cultivation, and eliminating barriers to referral growth. The PRA partners with Operations, Market Directors, and Center Directors to maximize physician satisfaction, ensure positive patient experiences, and strengthen business partnerships across the region. Department Highlights: Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships. Direct impact on the success of a Great Place to Work organization. Chance to work for a large, national organization with room to grow and advance in their role.

Requirements

Minimum of two (2) years of successful healthcare or healthcare-related experience, including administrative or patient support functions.
Strong conflict resolution skills with the ability to respond to challenges in a professional, proactive, and solution-oriented manner.
Ability to effectively present information and communicate clinical processes to individuals and groups at a professional level.
Ability to travel throughout the designated market to maintain visibility and support key accounts.
High level of confidentiality, integrity, and professionalism in all interactions.
Demonstrated commitment to outstanding service delivery for both internal and external customers.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).

Nice To Haves

Provider relations experience preferred.

Responsibilities

Serve as a liaison for current service issues within Washington Radiology centers, ensuring timely follow-up and resolution.
Investigate patient concerns using WRA-supported PACS and RIS systems, collaborating with operational and clinical teams as appropriate.
Maintain consistent visibility with key referring offices to build relationships and reinforce trust in Washington Radiology services.
Educate referring providers and patients on exams, protocols, and ordering processes as needed to ensure accurate and efficient scheduling.
Resolve customer service concerns related to scheduling, referral requests, and literature support.
Conduct follow-up with patients and referring providers to ensure satisfaction and close the loop on outstanding issues.
Partner with the VP of Operations, Regional Market Directors, and Center Directors to identify and remove referral barriers.
Ensure timely completion of administrative duties associated with assigned accounts and markets, maintaining accurate documentation and communication logs.