Provider Partnerships Program Manager

Care Access

115d

About The Position

Care Access is seeking a highly motivated and results-driven individual to join our team as a Provider Partnerships Program Manager. In this role, you will help build and maintain an internal project management structure to ensure clear communication and alignment. Your primary focus will be gathering and tabulating the real-time data on physicians who support our clinical research studies through our Trial Access Partner program and refer patients to participate in studies. Additionally, you will help create automated systems to track and record activities, partner with senior management to keep the internal team up to date and ensure high-quality data integrity across all projects. The successful candidate will play a vital role in driving study delivery, promoting Care Access, and supporting business growth.

Requirements

• Proficient in utilizing CRM software and other pertinent tools
• Have gained a strong background on delivering to targets, along with a focus on quality
• Have experience of working within a highly regulated environment
• Excellent communication skills
• Ability to represent a company with the research community and other healthcare providers
• Have in depth knowledge of clinical research market and changing business environments
• Proactive approach with the ability to work autonomously
• Strong analytical skills and ability to interpret data
• Excellent problem-solving skills
• Skilled in collaborating with cross-functional teams to meet sales objectives
• The ability to multi-task and work well within a high-paced pressurized environment
• The ability to use your initiative to deliver a great customer experience
• Intermediate/Advanced IT skills including experience of using Salesforce, Word, Excel, Outlook, and PowerPoint
• Experience with AI is a plus

Responsibilities

• Generate reports and analyze campaign activities, trends, and performance metrics leveraging various systems such as bit.ly, PowerBI, and Salesforce
• Manage service requests and other legal contracts from requesting submission to closure
• Lead the planning, preparation, and execution of high-impact meetings with healthcare providers. Effectively communicate value propositions and key messages
• Provide timely updates to Provider Partnership team
• Support automated reporting processes to collect and maintain provider data
• Identify and propose new options and make recommendations to support business growth supporting expansion into new practices across the region/country
• Ensure all data tracked in Salesforce is up to date
• Provide updates to the Provider Partnership Liaisons so they can inform main points of contact
• Comply with all regulatory and in-house standard and corporate operational requirements
• Ensure high-quality customer service is provided to physicians and other healthcare professionals across the country/region
• Implement new service models within region/country to enhance clinical trial delivery
• Create automated reporting to gather data
• Keep up to date with local and national healthcare news, issues, and guidance
• Represent at industry conferences ensuring appropriate engagement and follow-up

Benefits

• Diversity & Inclusion initiatives
• Equal opportunity employer

What This Job Offers

• Career Level: Mid Level