Provider Operations Specialist (Remote)

Rula•Los Angeles, CA

5d•Remote

About The Position

We’re looking for a Provider Operations Specialist to support our credentialing and compliance workflows in a highly regulated environment. In this role, you’ll manage high-volume queues, maintain accurate records across operational systems, and communicate clearly with internal partners and external vendors. You’ll use tools like Google Sheets or Excel to track work and identify issues, document processes and decisions with care, and help keep work moving efficiently and accurately. The ideal candidate is comfortable handling sensitive information, thrives in a fast-paced, collaborative setting, and brings curiosity for improving processes and expanding their impact within credentialing or compliance operations.

Requirements

2+ years in operations, credentialing, compliance, or background screening with a regulated workflow and queue management responsibilities
Hands-on experience with Google Sheets / Excel (filters, conditional formatting, lookups, pivots). Able to explore data and derive basic insights
Clear written documentation & templated communication (notes, status updates, provider / vendor email)
Experience creating and maintaining structured records in tools like Salesforce, Airtable, or other CRM / operational databases
Able to organize and run meetings with a clear agenda, goals, and action items
While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular position

Nice To Haves

Experience writing or improving SOPs and process documentation to improve clarity or reduce errors.
Comfort working in a fast-paced, high-growth environment, with curiosity to expand into broader credentialing or compliance operations.
Experience handling legally or personally sensitive information (e.g., FCRA, HIPAA) with sound judgment and discretion.
Experience using Checkr or another PBSA-accredited background check platform.
Familiarity with healthcare or telehealth credentialing processes, such as license verification, COI management, or re-credentialing workflows.
Ability to manage a high-volume queue while meeting defined SLAs and maintaining accuracy.

Benefits

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access : Start saving for your future
Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP) : Support for your mental and physical health
New hire home office stipend : Set up your workspace for success
Quarterly department stipend : Fund team-building activities or in-person gatherings
Wellness events and lunch & learns : Explore a variety of engaging topics
Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all