Provider Liaison

Child Care Resource Center • San Bernardino, CA

2d • $21 • Hybrid

About The Position

Under general supervision, the Provider Liaison is responsible for analyzing the provider’s eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs.

Requirements

• Associate’s degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Nice To Haves

• Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method.
• Experience working with program-eligible families and children, a plus.

Responsibilities

• Receive and process documentation to determine provider eligibility for CCFA childcare programs.
• Review documentation for accuracy and approve or deny within the specified timeframe.
• Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records.
• Process Trustline applications and letters to maintain compliance with county and state guidelines.
• Process providers to receive electronic childcare payments via pay cards or direct deposit.
• Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in NoHo.
• Research customer concerns, follow customer services guidelines, and/or escalate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.
• Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments.
• Review data entered information across multiple databases (NoHo CARE, R&R NoHo, Laserfiche, Provider Portal, Connect, and IRS TIN) to ensure data matches and produces accurate monthly and ad hoc reports (including, the ISD Zip codes, QRIS, and Red Flag reports)

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees