Provider Enrollment Supervisor- Anchorage, AK (On-site)

Gainwell Technologies LLC•Anchorage, AK

3d•$51,800 - $74,000•Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryAs a Supervisor at Gainwell, you will be a part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your supervisory and analytical skills to drive your team's consistent improvement and success while maintaining the highest quality standards throughout the service lifecycle. Most importantly, you'll have the chance to grow and develop as a professional through our exceptional developmental opportunities.Your role in our missionGainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining Gainwell, you will:

Requirements

2 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing is required.
Experience working in provider enrollment and/or credentialing is required.
Proficient with Microsoft Office suite.
Strong analytical and problem-solving skills to interpret and effectively utilize data to support your team.
Strong written and oral communication skills to work effectively with team members, customers, and clients.
Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.
Outstanding time and priority management to manage intense workloads and time constraints.

Responsibilities

Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations.
Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching (account-specific metrics, AHT, APT, Occupancy, Utilization, Quality scores, etc.) to ensure employee engagement while maintaining client satisfaction.
Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies.
Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries.
Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.