Provider Enrollment Operations Supervisor - Remote US

Gainwell Technologies LLC • OH

110d • $48,400 - $69,200

About The Position

Gainwell Technologies is hiring a Provider Enrollment Operations Supervisor to lead a remote team supporting provider enrollment and healthcare operations. You’ll ensure compliance with service level agreements (SLAs), guide day-to-day operations, and elevate the provider and customer experience.

Requirements

• Bachelor’s degree or equivalent experience, ideally in business management.
• 6+ years of customer service experience, with 3–5 years in provider enrollment or healthcare operations.
• At least 2 years in a supervisory or leadership role.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage a remote team effectively.

Responsibilities

• Supervise provider enrollment transactions to maintain accuracy, data integrity, and SLA compliance.
• Mentor and assist enrollment agents in resolving complex processing inquiries.
• Monitor service levels and escalate issues to management to minimize risk.
• Review and submit client reports on a daily and weekly basis.
• Support the manager in training, coaching, and daily operational oversight.

Benefits

• Competitive pay
• Flexible vacation policy
• Comprehensive health benefits
• 401(k) employer match
• Educational assistance
• Leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees