Provider Enrollment Clerk - Kansas /Remote

Gainwell Technologies LLC

3d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryProvider Enrollment Specialists work as the enrollment liaison between Gainwell Technologies, Kansas Medical Assistance Program (KMAP) and the Kansas Medicaid provider community (direct physicians, groups, organization administrators, compliance officers, billers, and credentialing staff). This position is responsible for supporting and assisting providers with enrollment requirements and questions related to the enrollment, revalidation, and ongoing provider updates of records. Requirements of this role include delivering the highest quality end-to-end service and support, by concise communications, through analysis and adherence to timely response deliverables. You will be part of a team that handles phone inquiries to assist potential providers with questions about the enrollment process and troubleshooting issues that may arise when completing an enrollment application.Your role in our mission

Requirements

Reliable and a high level of attention to detail
Superior communication skills, both written and verbal
Understand internal processes and tools
Problem-solving skills
Will work independently and with a team.

Responsibilities

Handling phone calls and e-mails from KMAP providers related to provider enrollment topics.
Must manage multiple tasks and be able to function with strict timelines with minimal supervision.
Adhere to strict time frames for processing applications and monitoring outstanding tasks.
Responsible for recognizing issues reported by callers that need to be escalated and completing the escalation process.
Follows up with providers on outstanding issues within contractual guidelines
Provides excellent customer service with professional verbal and written abilities while meeting documented quality standards