Provider Engagement Representative

Arkos Health • Atlanta, GA

1d • Hybrid

About The Position

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in North Dakota, Illinois, Montana and Wyoming! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:
The Provider Engagement Representative is a critical position to the overall success of Arkos Health. Through telephonic, face-to-face, and written communication the Provider Engagement Representative establishes and strengthens productive relationships with the participating provider network.

Beyond relationship management, this role drives measurable performance improvement by supporting workflow integration, accountability, and value-based care execution within assigned practices.

The Provider Engagement Representative must possess excellent relationship- building, problem solving, and communication skills, along with a firm understanding of healthcare delivery systems and value-based care models. To succeed in this role, this individual must be detail-oriented, proactive and comfortable working with complex clinical environments. The Provider Engagement Representative will maintain a collaborative, advisory, and performance-focused approach, even in a complex or challenging situation. This role partners with Arkos Health clinical and operational teams to coordinate practice-level strategy, workflow execution, and performance improvement initiatives.

Why Arkos?
Great Benefits!
Employer-Paid Medical, Dental and vision premiums at no cost to you
Employer-paid Short-Term Disability premiums at no cost to you
Employer-paid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation and 9 days of holiday during your first year
Your Birthday off!
· We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today!

Requirements

• High school diploma or relevant equivalent experience
• Prior experience with provider networks and contracting with physicians
• Must be able to interact with healthcare professionals
• Mastery of in-office equipment (computers, printers, etc) and MS Office programs (Word, Excel, PowerPoint and Access)
• Ability to analyze and interpret quality metrics, compliance indicators, and HCC/RAF documentation performance
• Experience with healthcare reporting platforms, EMR analytics, or population health tools
• Current unrestricted Driver’s license, reliable transportation and proof of insurance

Nice To Haves

• Knowledge of HMO, PPO, Medicare Risk and Indemnity products preferred

Responsibilities

• Develop and leverage provider relationships to drive measurable performance improvement
• Serve as a primary resource for information and problem solving between Arkos and the provider network by maintaining a regular schedule of physician office visits
• Lead structured monthly performance review meetings with office managers focused on quality, RAF/HCC capture, utilization, and panel performance
• Assess practice readiness and develop phased activation plans to move practices from engagement to performance ownership
• Influence workflow redesign inside practices to embed value-based care processes (pre-visit prep, referral loops, documentation prompts, referral workflows)
• Present clear, actionable performance insights to office managers and providers provider(s) network to address concerns, answer questions, and apprise offices of quality care metrics
• Align provider incentives, office manager incentives, and Arkos performance goals to drive shared accountability
• Track KPIs weekly, monthly, and quarterly; escalate barriers proactively
• Identify practices at risk of stagnation and implement corrective engagement strategies
• Transition practices from Arkos-led execution to provider-owned performance over time
• Provide real time support to the team, remove barriers that prevent practices from achieving targets
• Investigate and resolve administrative issues and concerns between Arkos, provider network and health plans
• Travel to local provider offices and events. (Role will require significant daily travel in your personal vehicle. Mileage reimbursement will be provided based upon Arkos policy.)
• Review dashboards (HEDIS, HCC/RAF data, utilization, SOCs, AWV performance) to identify gaps and improvement opportunities
• Use Excel and healthcare data tools to analyze provider and practice performance trends
• Interpret plan, provider, and organizational performance data and convert insights into action
• Translate performance data into specific workflow changes and operational action plans within practices
• Present comparative performance data to drive urgency and behavior change
• Plan and execute mass patient engagement events (AWV blitzes, quality campaigns, Arkos NP visits)
• Manage event operations, including logistics, scheduling flow, and real-time troubleshooting
• Use event-based activation as a catalyst to accelerate practice performance and embed sustainable workflows
• Coordinate all onsite resources (NPs, RNs, SS, QC) to maximize throughput and value
• Track outcomes and integrate event learnings into ongoing performance strategy
• Maintain timely and accurate documentation of all practice interactions
• Ensure data entry complies with Arkos standards (CRM, Arkos360, EMR reporting)
• Track scorecard metrics consistently across weekly, monthly, and quarterly intervals

Benefits

• Employer-Paid Medical, Dental and vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED