Provider Engagement Representative - Temporary

Adobe Care And Wellness LLC•Yuma, AZ

About The Position

The Provider Engagement Representative (PER) will focus on building trust and fostering collaborative relationships with PCP practices to enhance quality measures and practice initiatives. Strong communication skills, expertise in virtual and in-person engagement, and promotional skills are key. The PER will work closely with physician practices, provider engagement partners, health plans, and the internal Adobe Care Team to improve Provider engagement. This role involves proactive interactions through phone calls, in-person meetings, and written communication, emphasizing a deep understanding of the healthcare system. Collaboration with Providers, Quality, and Clinical teams is essential for enhancing Provider engagement. This position requires travel to Yuma, around Yuma County, and surrounding regions to provide services.

Requirements

Strong communication skills with the ability to build trust and foster collaborative relationships.
Comfortable starting professional conversations and presenting information to groups.
Proficiency in data analysis and presentation to drive quality improvement initiatives.
Knowledge of healthcare regulations and compliance standards, including HIPAA guidelines.
Experience in educating and training healthcare providers on quality measures and improvement strategies.
Ability to manage multiple tasks effectively and meet deadlines in a fast-paced environment.
Detail-oriented with excellent documentation and reporting skills.
Flexibility to travel as required within the assigned territory.
Competency in EMR systems and technology for data collection and analysis.
Customer service orientation with a focus on delivering high-quality care.
Team player with a proactive approach to problem-solving and decision-making.
Continuous learner with a passion for professional development and growth.
Associate degree is required.
Current and unrestricted driver's license for your state.

Nice To Haves

Bachelor’s degree is strongly preferred.

Responsibilities

Work collaboratively within a team setting to provide positive primary care provider office outcomes, and improved quality measures.
Demonstrate exceptional communication skills with team members, health plan partners, and primary care practices to ensure seamless collaboration.
Uphold patient confidentiality in line with HIPAA guidelines to maintain trust and compliance standards.
Serve as a pivotal Quality Improvement educator, fostering knowledge exchange between provider groups and strategic engagement partners to enhance performance.
Act as a reliable resource for providers, facilitating continuous quality improvement through regular interactions and targeted initiatives.
Analyze and present provider-quality data to identify improvement opportunities, guiding strategic interventions for outcomes.
Document detailed action plans, office visit outcomes, and critical incidents to drive accountability and transparency in quality-of-care issues.
Exceed department goals within the assigned territory, playing a crucial role in organizational success.
Educate and familiarize provider offices with relevant portals and tools to optimize engagement and performance.
Support employer events for provider groups, enhancing collaboration and growth.
Educate provider offices on HCC and RAF by providing support in ICD and CPT coding and billing.
Undertake special projects and duties as assigned by management to drive innovation and operational efficiency.
Adhere rigorously to outpatient treatment center policies and procedures to maintain safety and quality standards.
Collect and transmit data efficiently through EMR systems for streamlined information management.
Deliver exceptional customer service and quality care with a positive and professional demeanor.
Assist in coordination and participation of collaborative events for provider groups.
Fulfill any additional duties as requested, showcasing adaptability and dedication to organizational success.