Provider Engagement Lead

Trial Library•San Francisco, CA

11h•Remote

About The Position

Our mission is to improve health equity by expanding access to cancer precision medicine. About Trial Library Trial Library, Inc. is a venture-backed startup founded in 2022 focused on accelerating enrollment and retention to clinical trials with an AI-platform. Trial Library is a mission-driven health technology company dedicated to improving health equity in cancer care by expanding access to precision medicine through clinical trials. We work with community oncology sites, patients, and industry partners to ensure that clinical research is accessible, navigable, and inclusive. As a Customer Success Lead, you will work closely with the Chief Executive Officer, Associate Director of Operations, and Ally Navigation team to support Providers on the Trial Library Platform. This is primarily a remote position. You will own the process of onboarding and getting customers successful on the Trial Library platform. You will build strong relationships with physician practices (our customers) starting with the pre-sales process, managing relationships through sales, onboarding, and post-sales account management to ensure customer delight with Trial Library products. You will be accountable for setting targets and managing milestones in customer use of Trial Library products.

Requirements

Minimum 5+ years of professional experience in health care-related customer success
Strong metrics-focused customer success experience
Open to travel and make on-site visits to practices, attend meetings, if needed
General understanding of health care and research topics such as clinical trial informed consent, pre-screening, and study sponsors is desirable
Demonstrate a bias towards action and seek to intervene before issues arise
Strong communicator and persistent, able to influence behaviors to help drive the desired outcomes
Facilitate an analytical approach and use data to drive actions
Agile and willing to adapt quickly in order to achieve desired outcomes
Demonstrated ability to exercise autonomy in engagement of Providers
Demonstrated ability to completely manage a CRM, track Provider engagement and conversion to participation on the Trial Library platform

Responsibilities

Tracking customers through the sales cycle, from evolution from leads into opportunities into accounts in the Trial Library CRM system
Bridge the gap between sales and customer support
Demonstrate Provider empathy to foster trusting relationships between Trial Library and practices
Proactively drive provider engagement including contracting and execution of Trial Library platform services to produce fast time to value for customers
Demonstrate a solid understanding of product features and how Providers are expected to interact with product
Serve as a liaison with physician practice customers to ensure a successful adoption of Trial Library products, resolving issues, addressing concerns, adapting to unique provider workflow requirements
Maintain up to date knowledge of Trial Library sponsored opportunities
Develop best practice workflows to drive adoption of Trial Library platform across the United States
Keep physician practices engaged and regularly using Trial Library products and services
Ownership of all Provider inquiry and troubleshooting to support practices when necessary