Provider Engagement Associate

Tandem • New York, NY

115d

About The Position

As a member of our Provider Growth team, you will own the experience of new healthcare providers and their teams as they begin using our platform. Your job is to make onboarding fast, simple, and effective — ensuring every new user sees value early and often. You’ll run live training sessions, improve systems and resources, and help provider organizations successfully integrate Tandem into their workflows. This is a hands-on, client-facing role that requires both empathy and execution. You’ll work closely with sales, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to 'act like an owner' and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

• 2+ years of experience in customer success, implementation, or training, ideally in a startup or health tech environment
• A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
• Excellent communication skills — clear, patient, personable, and confident
• Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast
• Ability to master new complex technology tools quickly and work with data
• High NPS with your former teammates

Responsibilities

• Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation
• Deliver training sessions, onboarding walkthroughs, and help materials tailored to different user types (e.g., staff, clinicians, administrators)
• Build repeatable playbooks and self-serve resources to help onboarding scale efficiently
• Monitor activation and adoption data to identify blockers and intervene proactively
• Act as the voice of the provider — synthesizing feedback and collaborating with product and engineering to improve the platform
• Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows
• Partner with growth, support, and implementation teams to ensure a cohesive and high-quality user journey

Benefits

• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO) and 16 weeks of parental leave
• 401K plan setup, FSA option, commuter benefits, and DashPass
• Lunch at the office every day and Dinner at the office after 7 pm

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees