Provider Educator (Remote NC)

Vaya Health • NC

107d

About The Position

The Provider Educator’s role is to assist in development, coordination, and management of activities related to the communications and trainings of providers contracting or working with Vaya Health. This role is accountable for building effective communication strategies to assure providers are well informed of Vaya Health business processes and to make sure providers are appropriately trained to deliver the highest quality of care possible to Vaya members and recipients. This role assists in day-to-day facilitation, oversight/monitoring, and implementation of business processes to the Vaya provider network department and external provider organizations. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.

Requirements

• High School Diploma or GED with 1 year relevant training, communications or provider relations experience required
• Knowledge of the assessment and treatment of mental health, developmental disabilities, and substance use disorder, sometimes co-occurring
• High level of knowledge of Microsoft Office applications and adept at learning software applications – expert level preferred
• Highly motivated, team player, self-starter and able to work independently with little or no direction
• Ability to exercise discretion and make independent decisions without supervisory input on matters of significance
• Proficiency in analyzing, understanding, and communicating network needs
• Strong customer service skills paired with a positive demeanor – a 'can do' attitude
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand
• Exceptional business acumen
• Ability to present to varied audiences on various disability topics
• Ability to manage multiple priorities in a fast-paced environment
• Prior demonstrated success in provider relations or relations with both large provider groups and/or ancillary providers

Nice To Haves

• Experience as a Child and Family Teams (CFT) instructor
• Experience as a Person Centered Thinking (PCT) instructor
• Experience as a Trauma Informed Care instructor

Responsibilities

• Assist in development, implementation, and coordination of a comprehensive Provider Training Plan that meets all Tailored Plan requirements
• Provides training to network providers in the implementation of the Provider Training Plan
• Assists in the development and implementation of a comprehensive training plan for network providers
• Assist with the development and implementation of the Provider Support Plan to assure a coordinated effort across all Vaya departments
• Assist in development, implementation, and coordination of the Vaya Cultural Competency Plan
• Manages the oversight of the Vaya Provider Portal and assures providers have access to all required Tailored Plan information
• Assist in development, implementation, and coordination of the annual Provider Summit
• Assists with implementation and coordination of external provider projects
• Assist in development, implementation, and coordination of a comprehensive Provider Communication Plan
• Assist in management and coordination all external communications to network providers
• Manages the content of the Provider Network Operations (PNO) Website content to assure content is refreshed and accurate for network providers
• Assist with the updating of the PNO sections of the Provider Manual
• Assists in management and coordination of activities related to the Vaya Provider Advisory Council (PAC) and all subcommittees

Benefits

• Eligible for overtime compensation

What This Job Offers

• Education Level: High school or GED