Provider Credentialing Coordinator

Indigenous Pact PBC, Inc.

6h • Remote

About The Position

Established in 2017, Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, they aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country, helping strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. They specialize in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans. The Provider Credentialing Coordinator supports Indigenous Pact’s clinics and contracted telehealth partners by maintaining accurate, current, and audit-ready credentialing and qualification records across all disciplines and states. This full-time coordinator maintains workforce rosters, tracks expirations and off-cycle status changes, completes verification and exclusion checks as assigned, and escalates risks that could impact patient safety, compliance, or billing authorization. Responsibilities may expand over time as programs grow and systems mature.

Requirements

• Proven ability to manage high-volume tracking work with accuracy, follow-through, and strong attention to detail.
• Working knowledge of healthcare credentialing and verification basics, including maintaining documentation that is complete, consistent, and audit-ready.
• Ability to track expirations, deadlines, and off-cycle changes, and to communicate status updates clearly to multiple stakeholders.
• Comfort using common verification tools and public databases to confirm active licensure and required screening checks, and to document results consistently.
• Strong organization and file management skills, including naming conventions, version control, and secure handling of sensitive information.
• Strong written communication skills for professional emails, status updates, and documentation.
• Sound judgment and escalation skills: knows when something is a same-day risk and routes it to the right leader quickly.
• Proficiency with everyday tools used for tracking and documentation (Excel or Google Sheets, SharePoint or similar file systems, and Teams/Outlook).
• Ability to gather information from clinics and summarize issues clearly for leadership and documentation.
• Comfort working with simple trackers and basic reporting tools (spreadsheets, lists, dashboards) and keeping data clean and consistent.
• Experience supporting multi-site teams and/or contracted telehealth clinicians.
• High school diploma or equivalent required.
• NAMSS certification (CPCS or CPMSM). Credentialing coursework or formal training may be considered in lieu of certification.
• 5+ years of experience in one or more of the following: provider credentialing, medical staff services, provider onboarding, healthcare compliance support, provider enrollment support, or regulatory-focused healthcare HR.

Nice To Haves

• Associate’s or Bachelor’s degree (healthcare administration, business, HR, public health, or related field).
• Demonstrated experience managing time-sensitive expirations and maintaining accurate, audit-ready documentation (for example: licenses, certifications, registrations, insurance, role-based credentials).
• Experience coordinating with multiple stakeholders (clinics, HR, medical leadership, operations) and managing follow-up to closure.
• Strong working ability with spreadsheets and shared tracking tools (Excel/Google Sheets, SharePoint lists or similar).

Responsibilities

• Maintain accurate, audit-ready credentialing and qualification records across disciplines and states for clinic-based staff and contracted telehealth clinicians.
• Track expirations and off-cycle status changes, follow up on missing items, and communicate updates to clinics, HR, and Clinical Compliance.
• Escalate same-day risks such as lapses, restrictions, scope mismatches, or exclusion concerns that could affect patient safety, compliance, or billing authorization.
• Maintain a single source of truth for workforce rosters and reconcile differences across clinics, HR records, credentialing files, and scheduling systems.
• Ensure updates are reflected in tracking tools and file systems using consistent naming, version control, and documentation standards.
• Keep credentialing and qualification files organized and easy to retrieve for internal reviews, site readiness efforts, and external audits or surveys.
• Support corrective actions related to documentation gaps, tracking failures, or process breakdowns.

Benefits

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED