Provider & Claims Technology Product Senior Director

Cigna Healthcare•Bloomfield, CT

About The Position

We are seeking a senior Technical Product leader to own and evolve the technology product portfolio supporting Claims and Provider Engineering. This role sits at the intersection of technology, business strategy, and operations, ensuring that platform investments are aligned to enterprise priorities, regulatory needs, and measurable value delivery. This leader will be a critical partner during portfolio planning and annual budget cycles, translating business outcomes into executable product roadmaps while balancing modernization, run-the-business stability, and innovation. The role requires deep credibility with engineers and equal fluency with executive business and operations leaders.

Requirements

10+ years of experience in product management, platform product ownership, or technology strategy
Proven experience leading complex, multi-stakeholder technology portfolios
Strong understanding of claims and/or provider technology ecosystems (adjudication, provider data, contracting, pricing, EDI, integrations)
Demonstrated experience partnering with business, operations, and finance leaders
Hands-on experience with portfolio planning, budgeting, and investment governance
Ability to translate deeply technical concepts into clear executive narratives

Nice To Haves

Experience in healthcare payer environments
Familiarity with core claims platforms (e.g., Facets, IMS, mainframe or modernized equivalents)
Experience managing products across regulated, high-availability platforms
Exposure to AI-enabled products, automation, or digital companion tools
Prior experience operating in large-scale transformation or modernization programs
Executive presence with a builder’s mindset
Comfortable navigating ambiguity and competing priorities
Strong influencer without reliance on direct authority
Financially literate with a value-first product mindset
Bias toward action while protecting platform stability

Responsibilities

Product Strategy & Ownership Own the end-to-end product strategy and roadmap for claims and provider technology platforms (adjudication, provider data, pricing, payment integrity, integrations, digital gateways, etc.)
Translate business, operational, and regulatory needs into clear product visions, backlogs, and measurable outcomes
Drive prioritization decisions across BAU, modernization, and transformation initiatives
Portfolio & Financial Planning Serve as a core contributor during portfolio planning and annual budget cycles for claims and provider domains
Partner with finance, business, and technology leaders to: Build investment cases and value narratives Balance funding across run, grow, and transform portfolios Track benefits realization, cost optimization, and ROI Support trade-off decisions with data-driven insights on capacity, risk, and value
Business & Operations Partnership Act as the primary product interface for claims operations, provider operations, network, finance, and business leadership
Ensure technology roadmaps align to operational workflows, SLAs, regulatory timelines, and provider/member experience goals
Facilitate executive-level discussions on sequencing, dependency management, and delivery risk
Technical Product Leadership Partner closely with engineering leaders and architects to shape scalable, resilient, and modular platform strategies
Ensure products are built with operability, observability, security, and extensibility in mind
Guide adoption of modern engineering practices (API-first, cloud-native, event-driven, automation, AI-enabled capabilities)
Execution & Governance Establish product governance, intake, and prioritization models across claims and provider portfolios
Define and track product KPIs (availability, performance, cycle time, cost, adoption, CX/PX impact)
Drive transparency through executive-ready reporting and roadmap communications