Provider Business Operations - Senior Associate

PwC•Charlotte, NC

About The Position

At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Senior Associate supporting Provider Business Operations, you will support large, tech-enabled business transformation programs for healthcare providers in a fast-paced environment. You will work closely with project leadership to analyze current-state operations, develop insights and recommendations, and help clients modernize administrative and operational functions across their business—including finance, supply chain, HR, workforce management, shared services, and related areas.

Requirements

Bachelor’s degree
At least 3 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as experience using technology solutions to solve complex problems.
Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
Understanding and experience executing the software development lifecycle in large enterprise

Nice To Haves

Master’s degree preferred
Core Technology Strategy Skills
Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
Knowledge of enterprise architecture concepts and common architecture frameworks
Experience assessing IT capabilities and identifying gaps to better align technology with business needs
Ability to support performance management through KPIs/OKRs, dashboards, and governance processes
Experience supporting IT governance, process design, and role clarity within modern operating models
Digital & AI Strategy Skills
Experience using GenAI / Agentic tools for analysis, research, or workflow automation
Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
Ability to support workforce strategy initiatives including skill assessments and capability-building plans
Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
Provider Business Operations Skills
Working in provider operations and supporting operational improvements or process redesign within healthcare settings
Having exposure to functional areas like finance, supply chain, HR, workforce management, and shared services
Utilizing automation and AI-enabled tools to enhance analysis and delivery
Communicating effectively and working with cross-functional teams
Analyzing data and solving problems through structured synthesis
Creating clear, structured presentations and analytical deliverables
Supporting project delivery by coordinating tasks and maintaining documentation
Using tools such as Microsoft Office, Alteryx, Tableau, and similar analytic or visualization platforms
Learning about how enabling platforms like Oracle, Workday, or UKG contribute to provider operations

Responsibilities

Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
Build technology solutions using AI and other platforms to enable outstanding client outcomes
Support workstreams within large provider transformation programs by conducting research, analysis, documentation, and coordination to advance delivery
Analyze administrative processes across domains such as finance, HR, supply chain, and workforce, contributing to problem-solving and solution development
Develop client-ready deliverables including process maps, analyses, presentations, and status updates to communicate insights and progress
Contribute to project management tasks like action tracking, meeting preparation, documentation, risk and issue management, and stakeholder coordination
Participate in change management and user adoption through communications, training support, readiness assessments, and collaboration with provider stakeholders
Work with PwC teams to develop and enhance tools, templates, AI-enabled assets, and internal methodologies, while supporting business and practice development initiatives