Provider Advocate Technician
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions. Handling the identification and correction of Provider data issues. Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards.
Requirements
- High school diploma or GED.
- 6 months customer service experience OR 6 months experience in office environment
- Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
- Experience prioritizing tasks and workflow.
- Experience working well under pressure and meet deadlines.
- Organizational skills.
- Must be dependable and a team player.
- Decision –making skills and demonstrated attention to detail.
- Clear and concise verbal and written communication skills.
- PC proficiency in Word and Excel.
Nice To Haves
- Knowledge of dental benefits, contracts and all lines of dental business preferred
Responsibilities
- call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions.
- Handling the identification and correction of Provider data issues.
- Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
