Protective Services Officer Unarmed - St. Mary's Hospital

Bon Secours Mercy Health • Richmond, VA

6d • Onsite

About The Position

Protective Services Officer Unarmed – St. Mary's Hospital Job Summary: The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted . Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance .

Requirements

• High school diploma or GED (required)
• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association ( within 6 months of hire)
• Non-Violent Crisis Intervention Training (Required within 6 months of hire)
• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Effective Communication
• Active Listening
• Empathy
• Conflict Resolution

Nice To Haves

• Vocational/Technical Degree (preferred)
• 1-2 years of security, law enforcement, or military experience (preferred)

Responsibilities

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate .
• Documents all duties performed to include completion of daily activity logs and incident reports.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees