Protective Services Intake Specialist V

TX-HHSC-DSHS-DFPS • Austin, TX

4d • Hybrid

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

Statewide Intake (SWI) PSIS V direct intake specialist activities to ensure consistent and appropriate application of policies and procedures in the contacts received at the SWI contact center concerning alleged abuse, neglect, or exploitation of children, the elderly, and adults with disabilities. Work involves obtaining information and assessing intakes for determination of priority, allegation type, and handling.
Often assigned as lead for special projects. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of the laws and regulations related to abuse, neglect, and exploitation of children, the elderly, or disabled adults; of community social services resources; of the laws and regulations related to adult protective services; of laws and regulations of child care; and of family dynamics and crisis intervention techniques.
• Skill in interviewing and in using a personal computer and related software.
• Ability to obtain information; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.
• Must have at least two years of experience working at Texas DFPS Statewide Intake either as an Intake Specialist or Intake Supervisor.

Responsibilities

• Performs shared SWI contact center duties and adheres to scheduled activities, such as staffing, handling sensitive reports, complaints, workload resolution, floor support and workforce management.
• Oversees the documentation and review of information received concerning the alleged abuse, neglect, or exploitation of children, the elderly, and adults with disabilities.
• Reviews and advises staff on the correct prioritization of intake reports.
• Monitors, reviews and evaluates intake calls and reports for determination of assessment, priority, allegation type, classification, processing and customer service according to department policies and procedures.
• Provides and communicates policy information to the public, community organizations, and referral services.
• Provides consultative services and technical assistance on protective services intake work.
• Relays reports of abuse or neglect to appropriate protective services field staff or outside agencies.
• Performs duties of Protective Srv Intake Spcl to include the handling of intake calls, internet reports, referrals, and other related correspondence.
• Interprets policies and agency procedures for unit staff.
• Prepares reports and responds to client complaints.
• Conducts special projects.
• May plan, assign, and/or supervise the work of others.
• Performs related work as assigned.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees