Protective Service Officer (PSO) Supervisor

Walden Security • Washington, DC

7d

About The Position

Protective Service Officer (PSO) Supervisor
Summary:
The PSO Supervisor is a frontline supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. Supervisors play a critical role in maintaining
post coverage, verifying officer readiness, and responding to incidents in real time. They serve as a direct supervisory presence for Protective Service Officers, ensuring adherence to post orders,
appearance standards, and operational procedures. As part of our layered supervisory model, PSO Supervisors provide essential oversight that reinforces continuity, compliance, and contract performance

Requirements

• Must have High School Diploma or equivalent.
• Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)
• Must have detailed knowledge of federal contract security operations.
• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.
• CPR/AED/First Aid Certification
• Current/valid state driver's license
• Must be a citizen of the United States and be at least 21 years of age.
• Ability to pass a drug screen and criminal background check.
• Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation.
• Required to be on-site for all assigned shifts and available to respond to emergent operational needs.
• Must meet medical standards as specified by the contract.

Responsibilities

• Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Deputy PM and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED