Protective Security Officer - Intermediate level

USAA•Chesapeake, VA

19h•$43,680 - $63,770•Onsite

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. The Protective Security Officer - Intermediate level provides armed response to emergency incidents such as workplace violence, active shooters, duress situations, medical emergencies, and access control violations to protect the workforce. This role involves enforcing established procedures under supervision, performing routine duties, and reporting problems according to standard operating procedures. The officer supports Senior PSOs and Security Management in overall team performance. The position requires an individual to be in the office 5 days per week and is based in Chesapeake, VA, with no relocation assistance available.

Requirements

High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
1 or more years of physical security, law enforcement, or military combat arms experience.
Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.
Must possess valid state driver's license.
Job Offer contingent on passing the MMPI evaluation.
Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

Nice To Haves

Communication Skills: Professional communication skills, both written and verbal, with the ability to interact effectively with colleagues, stakeholders, and the public.
Relevant Experience: Prior experience in security, customer service, or a related field.
Situational Awareness: Strong situational awareness and observation skills, with the ability to identify and respond to potential security risks.
Reliability & Ethics: Demonstrated dependability and integrity, with a commitment to upholding ethical standards.
Technical Aptitude: Familiarity with security systems is a plus, with a willingness to learn and master new technologies.
US military experience through military service or a military spouse/domestic partner

Responsibilities

Understands and applies policies and procedures displaying basic knowledge on operational matters.
Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management.
Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations.
Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.
Controls access for employees and visitors, creates and issues credentials, and responds to policy violations.
Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus.
Enforces parking and traffic controls and composes incident reports.
Completes duty assignments and on-the-job duty position training.
Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.
Documents shift activities, and ensures detailed information is passed on to team members.
Attends and completes all training sessions and responds to feedback from security management and the training team.
Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
Maintains current first aid training.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.