Protech Diagnostic Tool Specialist

Caliber Collision•Lewisville, TX

13d

About The Position

Protech Automotive Solutions is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers. Job Summary Responsible for following and maintaining internal equipment requests for diagnostic tooling by installing software and configuring computer hardware. Support company operations with tooling related technical assistance to internal teammates. At Protech Automotive Solutions, has been in business for over 20 years handling multiple types of repairs, from hands on mechanical repair and replacement of suspension, drive modules and frames, to diagnostic opportunities that require advanced knowledge of complicated computerized vehicle control systems. We also handle soft touch repair and replacement of delicate vehicle interior trim components. At Protech, we enjoy a fast paced work environment with challenging advanced skill development. We supply our team with the latest computerized diagnostic equipment, factory diagnostic and programming software components and tools. Our benefits are some of the best in the industry. Mobile technicians are provided with a company vehicle, cell phone, and laptop, while all employees receive 401K and health care packages that rival some of the largest automotive related companies in the US. At Protech we take what we do seriously, but provide a family atmosphere and have a good time. Consider joining our team as we work through some of the most ground breaking technology in automotive history.

Requirements

2 years of experience providing technical support
Knowledge of Aftermarket and OE diagnostic scan tools and factory software
Knowledge and ability to use computers, mobile devices, and related technology efficiently
Must be proficient in OEM ideology from all the automobile manufactures
Must become proficient in OEM software from all the automobile manufactures
Understand vehicle communication protocol
Understand OEM passthrough devices and applications
Understand aftermarket concepts and applications
Understanding of automotive technology & best practices
Proficient in Microsoft Office Suite
Self -motivated, positive attitude, with a customer focused vision
Experience in automotive technology preferred
High level of confidentiality, may require signed Non-Disclosure Agreements
Ability to pass a background check & MVR
Must be able to lift 60 pounds independently
Excellent customer service and communication skills
Required to wear protective safety equipment
Possess a valid driver’s license with a safe driving record
Extended and/or weekend hours maybe be required

Responsibilities

Procurement/ordering- Tools, software and equipment as directed
Satisfy equipment requests as per company processes
Build diagnostic tooling as per configuration outlines
Software installations and computer configurations
Diagnose, troubleshooting, repair, and/or replace equipment as needed
Software update implementation & dissemination
Test equipment and warranty and repair as needed
Ensure quick and effective response times to resolve requests
Perform all other duties as assigned

Benefits

Mobile technicians are provided with a company vehicle, cell phone, and laptop, while all employees receive 401K and health care packages that rival some of the largest automotive related companies in the US.

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