PROPS Team Lead

Pathways Vermont • Burlington, VT

17d • $24 - $26 • Onsite

About The Position

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health alternatives throughout Vermont.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Role: The Pathways Rural Outreach Program is a newer program of Pathways focused on serving individuals with mental health challenges who are experiencing homelessness throughout the state. The Outreach Team Lead will lead a team of 3-5 outreach specialists as well as carry a modified caseload. The Team Lead will act as a liaison for community partners and represents the organization and program at various community and statewide meetings.

Requirements

• Bachelor’s Degree or comparable work experience (preferably with persons who have experienced homelessness or have a psychiatric disability) and at least 3-5 years relevant experience
• Strong skills in database entry and computer programs (including Google Apps, Internet browsers, electronic medical record, etc.)
• Must be able to work in a fast-paced environment as well as possess strong problem-solving skills, work ethic, and computer proficiency
• Must be able to work flexible hours, occasional long days
• Valid driver’s license, insurance, and reliable vehicle required
• Ability to travel statewide
• Excellent verbal and written communication
• Commitment to Pathways mission

Nice To Haves

• Two years supervisory experience, preferred

Responsibilities

• Recruit and manage a cohesive team of 3-6 staff providing weekly team meetings, weekly individual supervisions, and ongoing support and guidance. Ensure the team upholds the vision and values of Pathways and adheres to all program expectations 
• Support staff development through training, coaching, modeling, providing positive and critical feedback and documenting concerns or growth areas as needed
• Ensure high fidelity to evidence-based practices and program standards, oversee team activities and day-to-day practice including the monitoring of team capacity 
• Attend community meetings to share information/updates about Pathways and its programs, represent Pathways values and perspective, collaborate on systems change and improvements for persons experiencing homelessness and identify potential referrals to agency programs
• Maintain a caseload of roughly 6-10 households with flexibility as needed
• Engage in assertive outreach, service coordination, advocacy, and other supports for program participants
• Building rapport and relationships with individuals, meeting people where they are including motels, shelters, and camping areas
• Participate in outreach and engagement with individuals experiencing homelessness who have serious mental health challenges or co-occurring mental health and substance use challenges
• Facilitate telehealth or in-person meetings between team mental health counselor and potential program participants to complete mental health and substance use screening
• Ensure all households are captured in the Coordinated Entry system and data is accurate in the local Homelessness Management Information System (HMIS)
• Support program enrollment to Pathways Housing First or other appropriate community services
• Provide housing search assistance through assessing housing needs and completing applications for rental units and vouchers
• Accurately and timely document service provision in electronic databases including screening data, progress notes, incident reports, document collection, institutionalization record, etc.
• Practice Critical Time Intervention, harm reduction, Intentional Peer Support, SOAR, active engagement and other best practices for supporting persons experiencing homelessness
• Facilitate client driven referrals and participation in other peer services, wellness activities, community events, programs, etc.
• Conduct intake interviews and collect/complete: health and demographic information in the electronic health record, introduction paperwork and forms, housing applications and supporting documentation, and other required documentation
• Participate in agency quality improvement oversight and activities
• Other duties as assigned

Benefits

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Longevity Recognition Rewards
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level