Join a high‑impact team where you’ll craft strategic service agreement solutions, guide Sales with expert insight, and ensure seamless contract compliance across complex customer needs. In this role, you’ll drive excellence, strengthen cross‑functional partnerships, and lead continuous improvement while shaping smarter, more efficient service solutions that elevate the customer experience and the business. Your role: Develop comprehensive Service Agreement proposals, including renewals, conversions, and solutions for large accounts or formal bid requests. Provide budgetary quotes and ensure accurate pricing aligned with business needs. Analyze complex contracts using critical thinking to ensure compliance with laws, regulations, and corporate policies. Educate and guide business partners on requirements and best practices. Partner creatively with Sales to explore alternative options and maintain strong cross-functional relationships. Support teammates and internal partners by managing competing priorities and sharing workload when possible. Create and maintain departmental procedures while applying in‑depth knowledge of cross-functional processes and quality impacts. Evaluate risk, accuracy, and entitlement to ensure complete and compliant solutions. Lead or participate in continuous improvement projects, coach others, and model high-performance behavior. Support audits, escalate issues when necessary, and contribute to shared business objectives across functions.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees