Proposal & Contract Specialist

Red Cup IT, Inc. • CA

104d

About The Position

Red Cup IT MSP seeks a detail-oriented, client-focused Proposal & Contract Specialist. This role manages the customization, revision, and right-sizing of customer Statements of Work (SOWs) and contracts, working directly with sales/project teams and analyzing Zoom calls to align proposals with each customer’s technical and business needs.

Requirements

• 3+ years of proposal writing/editing or contract management experience, preferably in IT or MSP settings.
• Strong proficiency with sales/proposal automation tools, including PandaDoc.
• Excellent listening and synthesis skills for engaging with and extracting insight from discussions.
• Superior written communication, editing, and attention to detail.
• Experience with modular contract structures and client-focused service delivery.
• Bachelor’s degree in Business, Communications, IT, or related field preferred.

Responsibilities

• Review and edit SOWs and proposals in PandaDoc to ensure clarity, compliance, and alignment with customer requirements.
• Listen to and analyze client/sales Zoom recordings to extract actionable requirements and tailor proposals.
• Collaborate with sales, technical, and leadership teams to gather necessary input and clarify contract language.
• Maintain and update contract templates and content libraries specific to MSP offerings.
• Ensure all proposals comply with Red Cup IT MSP standards, legal requirements, and best practices.
• Track proposal status and ensure timely submission.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees