Property Transitions Manager

Greystar Management Services•Houston, TX

11h

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY Experience in transitions is required. Responsible for verifying accuracy of the property transitions process (PTP) in Salesforce, as well as addition build out. This involves continuous evaluation of the regional processes and system workflow, identifying areas in need of improvement and ways to streamline processes to enhance overall success. Manager works closely with all support service and operational teams to train on tools and processes, along with the national transition team and PTP-Management Coordinators (PTP-MC) within the division. Additionally, this role will provide administrative support for the division, including expense reporting and other administrative tasks. JOB DESCRIPTION Responsible for maintaining process of gathering potential new business from the client services team and/or operational team members through communication and Salesforce process. Responsible for maintaining up-to-date and accurate processes for the region in TaskRay/Salesforce PTP as well as providing feedback to national in regard to PTP SharePoint, Greystar Portal Property Transitions page, training material and all other supporting documents. This involves working with operations and support team leaders to confirm changes and updates to the process. Works alongside operations team to continually develop and deploy new transition processes within the region. Reports on the overall success of the process and system, participating in ongoing improvements through review and feedback. Also, creates and deploys reporting through Salesforce on PTP. Mentors and supports the property transitions coordinators in the region while managing the relationships and identifying opportunities for growth and structure for those team members. Maintain a close working relationship with client services group to identify client needs and improve exterior view of transition process. Attend client calls as needed. Initiates and maintains relationships with support service groups and all operational teams. Provides ongoing national account support by maintaining relationships with outside vendors and internal teams. Works closely with the IT department to manage systems and tools used through the transitioning process. Participates in weekly development calls and manages the submission and closure of tickets related to Salesforce and Helpdesk. Keeps management apprised of transition process and system updates on a regular basis through status updates and summary reporting. Provides administrative support for the region, including processing expense reports, scheduling, document preparation, and other administrative tasks to ensure smooth operations.

Requirements

Experience in transitions is required.

Responsibilities

Responsible for maintaining process of gathering potential new business from the client services team and/or operational team members through communication and Salesforce process.
Responsible for maintaining up-to-date and accurate processes for the region in TaskRay/Salesforce PTP as well as providing feedback to national in regard to PTP SharePoint, Greystar Portal Property Transitions page, training material and all other supporting documents.
Works alongside operations team to continually develop and deploy new transition processes within the region.
Reports on the overall success of the process and system, participating in ongoing improvements through review and feedback.
Creates and deploys reporting through Salesforce on PTP.
Mentors and supports the property transitions coordinators in the region while managing the relationships and identifying opportunities for growth and structure for those team members.
Maintain a close working relationship with client services group to identify client needs and improve exterior view of transition process.
Attend client calls as needed.
Initiates and maintains relationships with support service groups and all operational teams.
Provides ongoing national account support by maintaining relationships with outside vendors and internal teams.
Works closely with the IT department to manage systems and tools used through the transitioning process.
Participates in weekly development calls and manages the submission and closure of tickets related to Salesforce and Helpdesk.
Keeps management apprised of transition process and system updates on a regular basis through status updates and summary reporting.
Provides administrative support for the region, including processing expense reports, scheduling, document preparation, and other administrative tasks to ensure smooth operations.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.