Property Technology Enablement Specialist - Dallas or Atlanta (Hybrid)

Dominium•Sandy Springs, GA

7h•Hybrid

About The Position

The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.

Requirements

2+ years of experience in property management, technology enablement, or customer support.
Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus.
AI tools or property management software platforms preferred.
Strong communication and interpersonal skills with the ability to train and support diverse teams.
Detail-oriented with excellent organizational and problem-solving abilities.
Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus.

Nice To Haves

AI tools or property management software platforms preferred.
Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus.

Responsibilities

Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
Serves as the first point of contact for EliseAI-related support tickets within the region.
Troubleshoots and resolve issues in collaboration with internal and external teams.
Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
Generates regular reports on adoption, engagement, ticket volume, and resolution times.
Analyzes data to identify sites that may require additional support, training, or intervention.
Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.