Property Tech Ops Engineer - Bellagio

MGM Resorts International

8d • $30 • Onsite

About The Position

The Property Technology Operations Engineer will diagnose and resolve software, hardware, and network issues related to endpoint devices, providing on-site maintenance and support for both new and existing systems. They will manage and resolve ServiceNow tickets, optimize processes, and maintain accurate documentation. This role involves delivering field support for system hardware, software, PCs, and IP networking at the assigned property.

Requirements

• Broad IT experience across multiple domains, including endpoint, server, network & WiFi, mobile devices, and application support.
• Strong communication skills in English, both written and verbal.
• Extensive knowledge of enterprise systems and applications.
• Proven problem-solving, prioritization, and analytical abilities.
• Ability to convey technical concepts clearly to both technical and non-technical audiences.
• Skilled in managing multiple tasks concurrently with efficiency.
• Quick to learn and adapt to new technologies.

Nice To Haves

• Current or pursuing CompTIA certifications (A+, Security+, Network+) and Oracle certifications to further enhance technical expertise.

Responsibilities

• Provide walk-up support for hardware/software issues and educate employees on device and application usage.
• Initiate support processes on behalf of employees, ensuring clear communication and timely resolution.
• Collect feedback via surveys to improve the support experience.
• Resolve break-fix issues and troubleshoot end-user devices, networks, Wi-Fi, and applications.
• Assist with patching, network troubleshooting, and maintaining network hardware for reliability.
• Support events and temporary technology setups as needed.
• Enforce asset management practices and ensure accurate hardware tracking in ServiceNow.
• Track work time and update ticket status in the ServiceNow system.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed