Property Team Lead

Athens Administrators • Parsippany, NJ

13d • Hybrid

About The Position

Athens Administrators has an immediate need for a full-time Property Team Lead to support our Property & Casualty department. Employees who live less than 26 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL offices are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, VA, and WV). Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday through Friday at 37.5 hours per week. The Property Team Lead will adjust claims and assist in the adjustment of mid-level to high exposure Property, Inland Marine and Cargo claims. Additionally, they will provide technical oversight support, coaching, guidance, and feedback to all Claims Examiners levels and, assist with hiring and recruitment of the Property Claims unit. This is not a supervisory position.

Requirements

• High School Diploma or equivalent (GED) required for all positions
• AA/AS or BA/BS preferred but not required
• Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
• Additional State Adjuster License(s) may be required within 180 days
• Maintain licenses and continuing education requirements in all states.
• Minimum of five years property, Inland Marine and Cargo-claims handling experience,
• Knowledge of property and casualty insurance policies
• Knowledge of insurance laws, codes, procedures, and liability concepts
• Proficiency in investigation and resolution of minor to medium level Property, Inland Marine & Cargo claims
• Strong negotiation skills and ability to achieve optimal settlement results for clients.
• Well-developed verbal and written communication skills with strong attention to detail
• Excellent organizational skills and ability to multi-task
• Ability to type quickly, accurately and for prolonged periods
• Proficient in Microsoft Office Suite
• Ability to learn additional computer programs
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.

Responsibilities

• Investigate coverage, including evaluate insurance coverage problems and/or disputes
• Investigate, evaluate and determine settlement value or denial of liability or coverage for all claims
• Develop a measure of damage for each loss, establish and maintain appropriate reserves
• Document and manage claims (i.e.: record statements, update diaries, write reports) from inception to closure
• Ensure appropriateness of all payments
• Negotiate settlement of claim within individual authority ($50,000 unless otherwise noted)
• Maintain and update action plans for each claim
• May assign and coordinate with vendors, legal counsel, appraisers, or experts as necessary
• Facilitate between claimants, clients, brokers, and attorneys in resolution of Property, Inland Marine and Cargo claims
• Exchange information with clients, claimants, insurance brokers, inspectors, producers, and account managers
• Provide customer service and support to insureds and claimants
• Attend meetings and educational seminars for professional development
• Provide support to supervisor(s) with the technical oversight of the Property Examiner positions within Property
• Identify adverse trends and assist in the preparation of technical training for claims staff
• Coordinate and execute training, including technical assistance
• Participate in recruitment and training of employees
• Work with Management to achieve company initiatives and performance goals
• Assists supervisors in leading staff unit meetings, act as back-up Supervisor as needed
• Attend client, in-house, and P&C meetings
• Make daily claims decisions regarding plan of action, dispute resolution, etc.
• Review claim files for accuracy
• Run reports as needed for clients and for staff trend analysis
• Approve payments and reserve increases when they rise above Examiner’s authority level and within their authority levels
• Work collaboratively with Athens’ senior management and designated client contacts
• Assures consistent and accurate claims coding is occurring within the unit
• Assures adherence to clients’ claim handling instructions and claims best practices
• Provide customer service and support to clients and claimants, including handling of escalation phone calls from claimants and providers
• Complete daily, weekly, and monthly reviews to ensure data integrity
• Assist with special projects assigned to aid the unit or division in solving compliance problems and meeting compliance goals
• Provide technical assistance on special projects
• Mentorship for developing employees
• Responsible for focused audits, audit review, and rebuttals
• Assist with claim review preparation and conduct mock file reviews
• Route, review and follow-up on daily exception reports for the team

Benefits

• We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more!
• Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED