Property Systems and Support Analyst (Entrata)

AMLI Residential • Chicago, IL

241d • $55,000 - $70,000

About The Position

AMLI Residential is actively seeking a Property Systems and Support Analyst with deep, hands-on experience in Entrata property management software. This role is central to the support and stability of our property operations technology. As the first line of support for Entrata-related issues, the ideal candidate must have more than a passing familiarity with Entrata — they must be confident, fluent, and capable of providing expert-level guidance and troubleshooting within the platform. If you are passionate about solving technical problems, driven to support your team with precision and care, and you know Entrata inside and out, we want to hear from you.

Requirements

• Entrata Expertise is REQUIRED - at least one year of hands-on experience using or supporting Entrata in a property management setting.
• High School Diploma or GED required; BA/BS in Business or Computer Science preferred.
• 1-2 years of experience in computer support or hardware/network troubleshooting.
• Minimum of 1 year direct experience with Entrata and property operations software support.
• Strong proficiency in Microsoft Windows and Office 365.
• Solid working knowledge of property management software, especially Entrata.
• Excellent verbal and written communication.
• Proven ability to problem-solve under pressure.
• Strong organizational and prioritization skills.
• Ability to recognize when issues need escalation or cross-functional support.

Responsibilities

• Own Entrata support issues end-to-end — quickly troubleshoot, resolve, and follow through until resolution while maintaining a high standard of customer service.
• Act as the go-to resource for all Entrata-related system inquiries across both on-site and corporate users.
• Use Help Desk software to document technical support requests and solutions, helping the team identify patterns and future training needs.
• Maintain expert-level knowledge of Entrata and stay current on any updates to the platform.
• Support other property management software as needed, but Entrata is the primary focus.
• Typical work schedule: Monday - Friday, 9 AM - 6 PM; occasional travel for meetings or training.

Benefits

• Salary Range: $55,000-$70,000 annually, plus year-end bonus
• Rental Discount at any AMLI apartment community
• Medical, Dental, and Vision Coverage
• 401(k) with Company Match
• Tuition Reimbursement
• Generous PTO — vacation, personal, sick, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED