Property Reinspector (Field)

USAA • Los Angeles, CA

10d • Onsite

About The Position

As a dedicated Property Reinspector, you will, within defined guidelines and framework, ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validate reported findings and provide an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. You will drive USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors. This is a field-based role in the Denver/Colorado Springs, CO, Los Angeles/San Diego, (Southern) CA, or Chicago, IL., metro areas. Candidates who are willing and able to work in the Denver/Colorado Springs, CO, Los Angeles/San Diego (Southern), CA or Chicago, IL, are encouraged to apply. Relocation assistance is not available for this position.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property field adjusting experience.
• Experience writing estimates in Xactimate and XactAnalysis.
• Knowledge and experience of property claims contracts.
• Knowledge of property construction and structural repair techniques.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

Nice To Haves

• Technical Proficiency: 4+ years of recent, hands-on experience utilizing XactAnalysis and writing dwelling estimates in Xactimate.
• Claims Expertise: 4+ years of recent experience in property claims contracts and handling.
• Quality Assurance Expertise: Prior experience in Quality Assurance and Property Reinspection.
• Travel Flexibility: Willing to travel for at least one week per month.
• Geographic Requirement: This is a field-based role in the Denver/Colorado Springs, CO, Los Angeles/San Diego (Southern CA), or Chicago, IL. metro areas.
• US military experience through military service or a military spouse/domestic partner.
• Physical Demand Requirements: Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

Responsibilities

• Measure property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
• Report reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
• Assess the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
• Provide objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
• Create awareness and drive understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
• Serve as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
• Apply expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
• Provide support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality.
• During a catastrophe, or post event, perform property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires a working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees