Property Operations Supervisor
About The Position
Organize and supervise daily property operations. Manage daily setup and breakdown of beach equipment. Provide continuous training to staff and guests on the use of watersports equipment in coordination with the STJ Charter Operations Manager. Monitor and enforce all standards, policies, and procedures. Ensure staff deliver a high-quality guest experience. Assist in assigning and delegating daily tasks to the watersports and office teams. Provide safety briefings to guests entering the water. Identify and report maintenance needs for watersports equipment. Perform light equipment maintenance and make recommendations for replacements as needed. Foster a positive work environment and motivate staff to achieve sales goals, deliver superior guest service, and promote RED/CBW. Assist with Hobie Cat and sailing lessons and training sessions. Assist with dinghy training and maintain accurate records of all evolutions. Promote regular (weekly/monthly) staff training in all aspects of the watersports center, including sales, operations, and safety. Adjust work schedules for call-outs and emergency time-off. Serve as Property Operations Manager in their absence. Operate the Tour Desk and manage retail functions. Handle vessel clearances for international trips. Perform other projects and duties as assigned.
Requirements
- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
- Must be able to work various work settings such as exposure to sunlight and outside temperature.
- Ability to establish and maintain effective working relationships with all persons contacted during the work.
- Ability to read, interpret, and apply regulations and safe practices.
- Ability to operate assigned equipment, read and interpret documents.
- Ability to multi-task.
- Ability to speak and write clearly and concisely.
- Must be able to operate with little or no supervision.
- Must be willing to work holidays, nights, and weekends.
- Must have strong interpersonal skills and positive attitude.
- Strong ability to use computer systems.
- Previous experience in customer service and/or relevant work experience.
Nice To Haves
- High School Diploma or equivalent from an accredited institution (Preferred).
- Supervisory experience preferred.
Responsibilities
- Organize and supervise daily property operations.
- Manage daily setup and breakdown of beach equipment.
- Provide continuous training to staff and guests on the use of watersports equipment in coordination with the STJ Charter Operations Manager.
- Monitor and enforce all standards, policies, and procedures.
- Ensure staff deliver a high-quality guest experience.
- Assist in assigning and delegating daily tasks to the watersports and office teams.
- Provide safety briefings to guests entering the water.
- Identify and report maintenance needs for watersports equipment.
- Perform light equipment maintenance and make recommendations for replacements as needed.
- Foster a positive work environment and motivate staff to achieve sales goals, deliver superior guest service, and promote RED/CBW.
- Assist with Hobie Cat and sailing lessons and training sessions.
- Assist with dinghy training and maintain accurate records of all evolutions.
- Promote regular (weekly/monthly) staff training in all aspects of the watersports center, including sales, operations, and safety.
- Adjust work schedules for call-outs and emergency time-off.
- Serve as Property Operations Manager in their absence.
- Operate the Tour Desk and manage retail functions.
- Handle vessel clearances for international trips.
- Perform other projects and duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
