Property Operations Manager

Chicago Housing Authority•Chicago, IL

7h•$80,000 - $90,000•Hybrid

About The Position

The Property Operations Manager is responsible for oversight of and resource management for the day-to-day activity of a specified program (Public Housing, RAD, or Mixed Income) within the residential property portfolio. Through thorough understanding of Property Operations outcomes, this position will ensure that Private Property Management firms and/or Third-Party Owner entities operate CHA and/or privately owned property in accordance with federal, state, and local laws and regulations. Property Operations Managers will express their expertise and oversight primarily through focus on Property Operations and Program Administration.

Requirements

Bachelor's degree in Business or related field with a minimum of two (2) years of applicable experience or, applicable trainings and certifications along with a minimum of four (4) years of experience.
Strong professional written and verbal communication skills.
The ability to conduct research and prepare narrative reports and proposals.
Software proficiency in Microsoft Suite and Property/Asset Management software.
A valid driver's license, unrestricted insurability, and ability to travel within Chicagoland boundaries up to 75% of the time.
Current working knowledge of HUD and CHA regulatory requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC programs as evidenced by stated course completion and/or certification requirements (subject to portfolio assignments, and can change with or without notice).

Responsibilities

Property Operations—direct interface with Property Management site staff to confirm and ensure adequate management operations at the site level through: Weekly, bi-weekly, monthly, and quarterly site visits for engagement and assessment of site staff
Ensure that the buildings comply with city codes and ordinances
Direct engagement with Property Management teams on the ground
Response and engagement with resident leadership, as needed
Providing vacant unit status confirmation and system updates
Ensuring rent collection standards are at appropriate levels, highlighting and escalating performance concerns
Monitoring occupancy and leasing activity at the site level, highlighting and escalating performance concerns
Oversight of building projects through coordination of personnel and resources
Program Administration—ensures timely responsiveness of the Property Operations team members for internal and external requirements and obligations through: Triage for resident concerns, to ensure resolution through completion in coordination with the CHACE team and participation in coordination meetings
Assuring all audits, reports, inspections, updates, and responses are performed and provided timely
Ensuring the timely and accurate completion of standard operational practices (MAT, MIR, grievances, etc.)
Reviewing and monitoring PPM Tenant File Folder Audit practices to ensure compliance with HUD/CHA regulations.
Completing tenant file reviews (as required by resident billing/ledger/processing concerns)

Benefits

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.