Property Notice of Loss Coordinator

Travelers • Nashville, TN

4d

About The Position

Under general supervision, this position is responsible for assigning claims to appropriate claim professionals. Coordinating and monitoring claim professional activities to ensure prompt inspections and maximization of adjuster resources.

Requirements

• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.
• Ability to determine geographic locations, including map reading ability - Intermediate.
• Executes business strategy at the desk level - Intermediate.
• Understands assigned line of business and overall Claim operations; uses/applies knowledge of specific line of business - Basic.
• Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail - Intermediate.
• Strong judgment and decision making skills - Intermediate.
• Leads change - Basic.
• Drives results - Basic.
• Creates and sustains a dynamic workplace - Basic.
• Promotes enterprise culture - Basic.
• Accountability - Intermediate.
• Exhibits courage, conviction, and credibility - Basic.
• Communicates effectively and influences Others - Intermediate.
• Initiative - Basic.
• Collaboration - Intermediate.
• Innovative and strategic thinker - Basic.
• Business knowledge/technology - Basic.

Nice To Haves

• Associate or Bachelor's Degree with 2 years of work and/or customer service related experience.
• Claim experience.

Responsibilities

• Assigns claims to appropriate claim professionals and independent adjusters as required to maintain an equitable distribution of workload throughout assigned territories.
• Maintains contact and open communication with leadership and claim professionals throughout the day in order to alert and assign new claims appropriately.
• Makes quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers.
• Utilizes knowledge of Personal and/or Business Insurance coverage to triage based on file complexity and severity and escalates to supervisor as appropriate.
• Recognizes Subrogation potential and Travelers Investigative Services involvement.
• Balances daily workloads including notices, task assignments and reassignments taking into account location, proximity, territory and skill set required.
• Reviews relevant operational management information and shifts resources as necessary to achieve optimal productivity and customer service.
• Accurately and thoroughly documents information in claim system.
• Document changes to assignments in file notes.
• Directs information in real-time to appropriate system or staff. Includes tracking of assignments using Excel and leveraging COGNOS data in combination with other tools.
• Proactively leverages information to identify trends, emerging issues and opportunities (i.e. remap-realign territories) to be more effective and communicates proposal to local leadership.
• Monitors pending assignments to assist office leadership with maintaining high service levels (i.e. leveraging reports such as Property Pending Inspections and Property Scheduled Inspections).
• May participate on occasional Catastrophe duty including other offices and states as may be required. Also works with the National Catastrophe Center to support Virtual Resolution claim triage and assignment: Property only.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees