Property Manager

Firstkey Homes-posted 9 months ago
Full-time • Mid Level
Saint Louis, MO
Real Estate
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The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including, property management, financial performance, collections, and occupancy for their respective territory. The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application, to brand management of the resident experience to move out.

  • Own the resident experience by being the Brand Ambassador for FKH.
  • Own market Reputation Management. Work in conjunction with our Social Media Business partners by preparing detailed timelines on negative sentiment.
  • Audit all lease documents, signatures, renter's insurance, move in funds and deposits to ensure we follow FKH policies and procedures.
  • Conduct a Resident Journey move in touch point.
  • Oversight of Mid-lease touch points to ensure a successful renewal experience.
  • Perform all additional functions regarding the move-in per Yardi and accounting guidelines.
  • Manage resolution for all HOA, City, and Municipal Violations.
  • Manage the renewal process in conjunction with the central renewals team and provide weekly updates to the District Operations Directors.
  • Directly manage the Compliance Coordinator for applicable Portfolios to ensure compliance with state and local guidelines for Section 8 or housing-assisted residents.
  • Manage collections process in respective territory.
  • Ensure scanning and depositing of all monies received in the local office daily.
  • Manage daily activities for Property Administrators and Resident Service Coordinators.
  • Manage Section 8 Collections in conjunction with the Compliance Coordinator in applicable portfolios.
  • Identify all accounts that have payment discrepancies and work with the Housing Authority to resolve the issue.
  • Manage the Concession Request Process to ensure compliance and accuracies for efficient posting.
  • Accept notice to vacate (NTV) statements from residents and process the notice in Yardi in conjunction with company guidelines.
  • Manage Move-Out Deposit Accounting Process to ensure compliance with timelines for local state requirements.
  • Manage Move in process for all new residents in respective territory.
  • Attend court as the company representative as necessary.
  • Manage trespasser process in partnership with the Security Team to ensure non-authorized occupants are resolved in accordance with local and state laws.
  • Issue notices of non-compliance and violations as needed.
  • Recruiting, onboarding, and development of direct reports.
  • Demonstrate knowledge of, and remain compliant with all First Key Homes policies, rules, and regulations to ensure compliance with Fair Housing.
  • An active real estate license in the applicable state of practice is required.
  • Bachelor's Degree preferred.
  • 5-7 years of asset and operations management experience preferred.
  • Previous experience in a supervisor or management role preferred.
  • General knowledge of budgeting and financial analysis.
  • Above average ability to communicate with others, both verbally and in writing.
  • Strong sense of urgency and ability to meet deadlines.
  • Experience working in a cross-functional group, project management, and/or process improvement.
  • Strong computer skills and general knowledge of Microsoft Excel and PowerPoint.
  • Strong Customer Service Acumen.
  • Strong Leadership skill set with high focuses on team moral and unity.
  • Knowledge of Yardi preferred.
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