Property Manager

Highwoods Careers•Raleigh, NC

1d•Onsite

About The Position

As a Property Manager you will be responsible for the overall operation and financial success of a portfolio of properties consisting of full-service office space in accordance with company policies, procedures, and standards. You will lead the efforts meant to enhance the customer journey and foster a customer-centric culture within the division. KEY RESPONSIBILITIES: Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers. Lead the effort to help drive customer retention, reduce churn, and increase overall customer satisfaction. Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service. Manage capital improvement projects. Manage property acquisition and/or new property start up. Develop and implement ideas to maximize operating efficiency and financial performance. Administer preventative maintenance programs. Negotiate and manage vendor contracts within assigned portfolio. Review and code all property invoices and submit for payment. Responsible for the financial performance of the assets within assigned portfolio Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements. Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy. Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives. Review and monitor daily work order report and weekly outstanding work order report. Initiate customer billings and collection as needed. Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems) Cooperate with Maintenance Department to administer preventative maintenance programs. Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property. Review and provide explanations for monthly operating expense variances greater than 5% and $1000. Review and understand leases related to assigned portfolio. Coordinate customer projects and follow-up on customer work requests Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication Prepare, update and distribute information for on-call material Distribute annual customer surveys and implement response plan based on survey results Attend and follow up on all customer move in and move out punch list inspections Adhere to OSHA requirements related to assigned portfolio

Requirements

Proactive attitude and a genuine passion for delivering exceptional customer experiences
Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships
Proactive mindset with a focus on continuous improvement and problem-solving
High level of professionalism, integrity, and discretion in dealing with sensitive information and situations
Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy
Flexibility and adaptability to changing priorities and environments
Excellent written and oral communication skills, with proficiency in MS Office and internet applications
5+ years experience in commercial property management
Budgeting and reporting experience
Proven experience managing capital improvement projects

Nice To Haves

Bachelors Degree strongly preferred

Responsibilities

Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
Lead the effort to help drive customer retention, reduce churn, and increase overall customer satisfaction.
Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
Manage capital improvement projects.
Manage property acquisition and/or new property start up.
Develop and implement ideas to maximize operating efficiency and financial performance.
Administer preventative maintenance programs.
Negotiate and manage vendor contracts within assigned portfolio.
Review and code all property invoices and submit for payment.
Responsible for the financial performance of the assets within assigned portfolio
Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
Review and monitor daily work order report and weekly outstanding work order report.
Initiate customer billings and collection as needed.
Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems)
Cooperate with Maintenance Department to administer preventative maintenance programs.
Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
Review and provide explanations for monthly operating expense variances greater than 5% and $1000.
Review and understand leases related to assigned portfolio.
Coordinate customer projects and follow-up on customer work requests
Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
Prepare, update and distribute information for on-call material
Distribute annual customer surveys and implement response plan based on survey results
Attend and follow up on all customer move in and move out punch list inspections
Adhere to OSHA requirements related to assigned portfolio