Property Manager

Progress Residential • Charlotte, NC

3d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. JOB SUMMARY The Property Manager (PM) provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. The PM is accountable for the market performance and is empowered to make decisions within company guidelines to enhance the customer experience and ensure seamless service. Property Managers are involved in all aspects of market operations, included but not limited to home inventory management, evictions, reputation management, providing outstanding customer service to residents, and serve as a liaison between central support and the market team. This position supports the Area Director (AD) in all aspects of management, included but not limited to, construction, service, profit and loss (P&L), review of metrics, and provides assistance in absence of the ML to the market team.

Requirements

• Bachelor’s Degree in Business or 5+ years of progressive property management work experience in either the single family or multi-family rental industry
• 3+ years of supervisory experience
• Real Estate license in state of operation required (within 90 days of hire)
• Real Estates license as well as Property Manager Permit required in the state of Nevada
• Must have a valid Driver’s License and reliable transportation
• Ability to build and maintain positive relationships internally and externally
• Possesses strong organizational skills and is detail oriented
• Ability to thrive in a dynamic, fast-changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co-workers, team members
• Excellent oral and written communication skills
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must

Nice To Haves

• Previous use of Yardi Voyager and Salesforce a plus

Responsibilities

• Serve as Real Estate Licensed market team member accepting funds in the office, assisting walk-in residents, and responding to customer inquiries requiring a real estate license.
• Manage market office and all that entails ie. Facility maintenance issue coordination, supply orders, mail distribution, unassigned fleet inventory management (if applicable).
• Responsible for home vacant inventory management to include priority home walks, escalation management, and pricing recommendations.
• Monitor vacant home walks, move in inspections, and overall asset readiness to ensure homes show well and are prepared for new residents, as applicable.
• Attend court and coordinate hearing prep with national payments team.
• Manage evicted resident’s personal property according to local regulations, including resident communications, property retrieval, and/or property disposal/donation.
• Assists with high-risk resident situations and property incidents through to potential involuntary transfers or early terminations due to habitability.
• Maintain a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.
• Support cross-functional alignment and collaboration to optimize operational performance and drive P&L results.
• Collaborate on housing authority, rental registrations, and municipal inspections
• Provide coverage for Construction and Service leadership in their absence.
• Aid the market team in the absence of the AD.
• Exercise sound judgement and autonomy in resolving customer concerns within company guidelines. Always striving to provide the best possible experience.
• Maintain knowledge of provisions in standard lease documents and a working knowledge of resident rules and regulations.
• Maintain intimate awareness of market/industry conditions and trends.
• Recruit, hire, and train qualified, dynamic, high performance property management teams.
• Supervise staff, sets goals, and holds people accountable for results and provides timely feedback.
• Ensure that all training requirements are completed on time.
• Ensures that employees all have goals and receive regular feedback on their performance
• Performance management of personnel including, performance reviews, corrective action, mentoring, development plans and performance improvement plans.
• Ensure that the policies, procedures, and safety guidelines are followed.
• Carry out other duties as assigned that are in the best interests of the company.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees