Property Manager- HUD Section 8 Senior Apts. Monterey, CA

WSH Management•Monterey Park, CA

31d•$37 - $38•Onsite

About The Position

WSH Management is seeking a Property Manager for a 126-unit HUD/Section 8 senior community located in Monterey Park, CA. The Property Manager oversees daily property operations, ensures compliance with HUD and company policies, and supports a well-maintained, resident-focused community environment.

Requirements

Minimum of 2 years of HUD Project-Based Section 8 compliance experience.
Minimum of 2 years on-site experience as a Resident Manager; OR 3 years of supervisory experience in a customer service-related field with appropriate certifications.
Supervisory experience required.
High school diploma required; college degree preferred.
Strong attention to detail and proven sales ability.
Proficiency with personal computers, internet research, basic math, Microsoft Office Suite/Office 365 (Word, Excel, Outlook), and property management software applications.
Knowledge of OSHA laws and regulations.
Ability to work evenings and weekends on call as needed.
Must present a neat, clean, and professional appearance at all times while on-site or representing the community.
Valid driver's license, reliable transportation, and current auto insurance; some driving for company business may be required.
Successful completion of background and drug screening (a conviction will not necessarily disqualify an applicant).
Participation in ongoing training to meet requirements of new projects, programs, or regulatory changes.
Compliance with all policies and expectations outlined in the Employee Handbook.
Ability to make decisions, meet targets and work under pressure.
Strong command of the English language, including proper grammar, spelling, and sentence structure.
Thorough understanding of the English language and ability to communicate effectively with others.
Strong writing and proofreading skills.
Attention to details in all aspects of job performance
Effectively prioritize multiple projects simultaneously while meeting deadlines.
Demonstrated managerial and leadership skills.
Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image.
Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Effectively convey ideas, images and goals to a diverse group of personalities.
Possess a positive attitude, keep calm and smile under all circumstances.
Driving to local areas, company meetings and sister properties when necessary.

Nice To Haves

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.
Affordable housing and permanent supportive housing experience preferred.
Fair Housing certification must be achieved prior to interacting with prospects or residents.
Yardi property management software experience preferred.

Responsibilities

Oversee day-to-day property operations, including weekly and monthly reporting, consistent implementation of community policies, accounts receivable/payable, and annual budget preparation.
Understand financial goals and operate the asset in the owner's best interest within established policies and procedures.
Address resident concerns and service requests promptly to maintain high levels of resident satisfaction.
Provide leadership, training, direction, and guidance to on-site staff to ensure operational efficiency.
Maintain the physical appearance of the community and ensure that repairs and maintenance are completed in a timely manner.
Maximize occupancy by ensuring units are rented to full capacity and minimizing lost rent.
Perform other related duties as assigned.
Carry out additional responsibilities as needed to support departmental and company objectives
Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
Daily review of property Yardi dashboard.
Review all vacant and available units to ensure timely move ins.
Prepare annual budgets and income projections in a timely and accurate manner.
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.
Ensure property is rented to fullest capacity and lost rent is minimized.
Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.
Utilize marketing strategies to secure prospective residents.
Confirm that leasing staff techniques are effective in qualifying and securing future residents.
Confirm that leasing staff gather information about market competition in the area and file.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Represent the company in a professional manner at all the times.
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Working knowledge of California landlord/tenant law, and common procedures and notices.
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
Ensure current resident files are properly maintained and in required order.
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
Ensure compliance with all applicable affordable housing programs.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Conduct quarterly Resident Meetings
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
Participate in resident social service programs and/or coordinate resident activities program.
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
Consistently implement policies of the community.
Daily review of all emails and respond as necessary within 24 hours.
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensure that unsafe conditions are corrected in a timely manner.
Direct staff to follow a "safety first" principle.