Property Manager

CCI INC•Minneapolis, MN

1d•$75,000 - $85,000•Onsite

About The Position

We make good investments in our people, properties, tenants, and company. CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country – and we’re growing! As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development. About You: As a Property Manager at CCI, you will provide leadership and management to other on-site Teammates, and you will be personally responsible for achieving excellence in all aspects of operational performance at your assigned property. You are a confident and capable people manager. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve. You are passionate about property management and driven by a desire to achieve the optimal results when it comes to occupancy, resident satisfaction, compliance with HUD, state and local program requirements, safety and building upkeep and financial performance. You are a fast learner and an excellent teacher, able to quickly grasp new concepts and re-package that learning in ways that your Teammates are able to absorb, embrace, and adopt. You are comfortable with ambiguity and confident in making decisions, even with incomplete or imperfect information. You are an excellent communicator, able to interact with confidence and poise with internal and external stakeholders at all levels. In this role, you will have the opportunity to make a significant impact on the business while advancing your career. We are looking for a leader who can juggle multiple competing priorities, react, and recalibrate quickly without missing a beat as situations evolve. If this sounds like you, we encourage you to apply!

Requirements

3+ years’ experience managing people
1+ years’ experience in Property Management or related real estate discipline
1+ years’ experience with standard real estate software (Yardi, Microsoft Office 365 preferred)
Bachelor’s degree or equivalent professional experience

Nice To Haves

Experience with affordable housing programs (Project-based Section 8, Section 202, LIHTC) preferred but not required.
Industry certification such as CPM, CAM, or similar preferred
Take initiative: Understanding the goal, developing and delivering a plan.
Be Inquisitive: Not afraid to ask good questions and to challenge the status quo to find better ways to do things.
Be Tech-savvy: Leverage technology to help increase efficiency and optimize organizational and individual performance.
Be a Good Communicator: Value excellent communication and collaboration; ability to communicate effectively with stakeholders at all levels, verbally and in writing.
Be Detailed-oriented: Understanding and appreciating the importance of the details while seeing the big picture.
Be Flexible: Willing to go above and beyond and can adapt quickly to changing circumstances.

Responsibilities

Leadership and Management: Lead by example, prioritizing CCI's goals and values, including integrity and excellence. Strengthen relationships with team members and other stakeholders to bolster CCI's reputation. Foster a culture of accountability and ownership. Manage recruitment, training, and support to maximize team potential. Handle confidential information responsibly and cultivate partnerships to enhance CCI's standing.
Property Performance: Ensure peak performance at your property by maintaining full occupancy, satisfying residents and team members, collecting accounts receivable promptly, complying with regulations, ensuring safety and cleanliness, and adhering to budgets. Utilize CCI's resources to set clear standards and assess performance regularly. Discuss performance with direct reports and address any shortcomings. Report property performance to higher management and implement recovery plans as needed.
Customer Service & Service Standards: Take personal responsibility for communication, ensuring quality and timeliness. Address complaints and legal matters promptly, updating senior management. Develop marketing strategies for prospective residents meeting program requirements, adhering to Fair Housing regulations. Analyze market trends and contribute insights on market rates to regional and asset managers, maintaining CCI's brand standards and market reputation.
Marketing: Develop and implement inclusive marketing strategies in compliance with HUD/Fair Housing guidelines and the Affirmative Fair Housing Marketing Plan (AFHMP) to attract a diverse pool of applicants. Utilize various marketing channels aligned with AFHMP objectives to enhance property visibility and attract residents from all community segments. Ensure all marketing materials adhere to CCI’s brand standards to bolster its market reputation. Continuously analyze market trends and competitor activities to refine marketing approaches.
Budgeting & Financial Management: Maximize revenue through effective occupancy management and leasing, promptly implementing rent increases as required. Collaborate with the Regional Manager to select comp properties for market surveys and control expenses within budget. Plan capital improvements in advance, addressing budget variances with the Regional Manager and processing payables promptly. Develop ideas to enhance property amenities, assessing ROI with the Regional Manager and Asset Manager.
Program Compliance: Ensure compliance with diverse program requirements, including Affordable housing standards like HAP Contracts/Section 8 and LIHTC program regulations, alongside HUD inspection criteria such as REAC/NSPIRE guidelines. Address lender inspections and refinance prerequisites, and stay informed about relevant Federal, State, and local laws and regulations, including potential rent control measures on market rate units.