EXPERIENCED Property Manager Luxury Downtown Community
About The Position
We are seeking an experienced, polished, and highly motivated Property Manager to lead operations at a luxury residential community in downtown Columbus. This role requires a strong leader who can deliver a five‑star resident experience, maintain high occupancy, and ensure the community operates with excellence in every area. The Property Manager will oversee a team of three and is responsible for all aspects of property operations, including leasing performance, resident relations, financial management, maintenance coordination, and team development. The ideal candidate thrives in a fast‑paced, high‑expectation environment and understands the elevated service standards required in a luxury urban market.
Requirements
- Bachelor’s degree (preferred)
- Associate degree
- 7+ years of full‑time business or property management experience
- Experience managing a luxury or Class A community strongly preferred
- Strong leadership and team‑building abilities
- Excellent verbal and written communication skills
- High‑level customer service and hospitality mindset
- Strong organizational and time‑management skills
- Proficient sales and closing skills
- Professional appearance and demeanor
- Yardi experience preferred (or other property management software)
- Ability to successfully interact with residents, vendors, and team members
Nice To Haves
- Yardi experience preferred (or other property management software)
Responsibilities
- Lead, train, and support a team of three on‑site employees
- Hire, onboard, and terminate staff in accordance with company policy
- Conduct performance evaluations and recommend promotions or salary adjustments
- Maintain accurate payroll records and ensure compliance with deadlines
- Foster a professional, service‑driven culture aligned with luxury brand standards
- Maintain open, consistent communication with employees, residents, applicants, and vendors
- Oversee leasing performance to maintain strong occupancy and competitive positioning
- Assist with leasing as needed, ensuring a polished, hospitality-driven approach
- Prepare, process, and execute all leases and related documentation
- Manage move-ins and move-outs, including detailed inspections and resident communication
- Resolve resident concerns promptly, professionally, and with a customer-first mindset
- Ensure the community delivers a five-star experience at every touchpoint
- Maintain accurate financial records and ensure compliance with accounting policies
- Assist with rent collection and manage delinquency processes
- Prepare daily bank deposits and manage petty cash as needed
- Monitor expenses and notify the Regional Property Manager of budget variances
- Work with the Regional Property Manager to prepare the annual operating budget
- Purchase office supplies in accordance with company policy
- Ensure all maintenance requests are handled promptly and residents are notified of delays
- Conduct regular property inspections to identify deficiencies, safety concerns, and aesthetic needs
- Oversee maintenance schedules, emergency coverage, and contractor work
- Ensure the property is clean, safe, and impeccably maintained at all times
- Supervise outside contractors and ensure work meets luxury standards
- Execute marketing strategies to attract and retain high-quality residents
- Maintain strong online reputation and ensure consistent brand presentation
- Support community events and resident engagement initiatives
- Ensure model units, amenities, and common areas reflect luxury expectations
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
