Property Manager - The Hamlet on Darby

United Church Homes•Plain City, OH

13d

About The Position

The Property Manager position is focused on managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community while ensuring the community is maintained in a market ready standard at all times. Essential Functions Statement(s) Operations: Responsible for ensuring the smooth running of the community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy. anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Customer service: Must provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Oversee and participate in all aspects of leasing/sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy. Complete lease/renewal paperwork, ensuring accuracy and completion. Track and evaluate advertising, and all client traffic. People development: Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover. Marketing: driving revenues with understanding and analysis of competition and development of creative marketing programs. Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed. Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Maintain residents’ files in accordance with company’s standards. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Manage and maintain community budget and finances. Maintain positive relations with all community vendors, prospects, residents, and team members. Perform any other duties as required or assigned.

Requirements

High School Graduate or General Education Degree (GED): Required
Three (3) years onsite property management experience, previous supervisory experience preferred
Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment
Must have a valid driver’s license
Must have strong interpersonal skills and ability to resolve challenges and conflicts
Must exhibit a high degree of concern for and patience with others
Must have the ability to utilize basic mathematic skills and be able to write routine reports and correspondence
Must have strong problem-solving skills
Must be highly organized, detail-oriented, flexible and adaptable and able to multitask
Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

Nice To Haves

Associate or bachelor’s degree preferred
proficient in Yardi property management software or other similar property management software preferred
previous supervisory experience preferred

Responsibilities

Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Provide superior customer service and communication with residents and prospective residents
Oversee and participate in all aspects of leasing/sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
Complete lease/renewal paperwork, ensuring accuracy and completion.
Track and evaluate advertising, and all client traffic.
Developing, mentoring, leading, and managing a high-performing, cohesive team
Driving revenues with understanding and analysis of competition and development of creative marketing programs.
Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary.
Maintain residents’ files in accordance with company’s standards.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain community budget and finances.
Maintain positive relations with all community vendors, prospects, residents, and team members.
Perform any other duties as required or assigned.