Property Manager

5305 Marquis Inc•Pensacola, FL

34d

About The Position

Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property. Ensures the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

Requirements

Knowledge and 1 to 2 years of experience in multi-family property management.
Ability to clearly and effectively communicate both verbally and in writing.
Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day to day operations.
Maintain high legal/ethical standards in all work related decisions.
Take pride in quality of work and attention to detail.
Professional in-person and phone presence and etiquette.
Ability to make informed decisions easily and decisively.
Capacity to work with little to no supervision using effective time management and organizational skills.
Complete tasks and projects within deadlines.
Partner with team to resolve issues and highlight opportunities.
Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.

Nice To Haves

Certified Apartment Manager (CAM) preferred.
Accredited Resident Manager (ARM) preferred.
National Apartment Leasing Professional (NALP) preferred.
Certified Property Manager (CPM) preferred.

Responsibilities

Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
Generate and maximize property income.
Monitor, maintain and control property expenses.
Accurate and on-time submission of all reports.
Understand, analyze and correct property financial statements and reports.
Monitor, supervise and direct entire property team.
Adhere to all federal, state and local employment law as well as company policies and procedures.
Ensure compliance with all federal, state and local requirements applicable to property.
Maintain proper records for all applicable programs to property.
Supervisory skills sufficient to hire, lead, direct and evaluate on-site team members.
Must be able to read, write and communicate effectively.
Ability to interact professionally with residents, vendors, contractors and clients.
Mathematical skills are required.
Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
Performs light housekeeping as necessary.
Physically walks and inspects property on a daily basis, check on vacant apartments.
Completes move-in/move-out inspections with residents.
Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
Utilizes the market information to make strategic decisions for the success of the property.
Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
Demonstrates leasing techniques to the leasing office team and communicates expectations.
Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Lead Maintenance.
Ensures daily safety logs are maintained.
Communicates policy and procedure changes with community team members.
Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
Monitors individual team member performance and provides timely and constructive feedback.
Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
Takes a hands-on approach to any necessary duties to ensure the job is completed.
Strives to meet resident needs and create win/win situations.
Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
Identifies, interviews, and hires appropriate team members for the community team members.
Identifies strengths of team members and plan assignments accordingly to maximize team performance.
Performs on-site new team member orientation for all new team members within two (2) days of hire.
Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
Maintains an awareness of training resources available and encourage the development of team members.
Sets and upholds high standards of honesty for self and team members.
Maintains relationships with residents, associates and vendors on a professional level at all times.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Performs other related duties as assigned by management.